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To download and install the latest security update 1 Double-click the Norton Internet Security icon on the taskbar. If you have not previously registered the antivirus software, a series of information wizards appear. 1 Follow the on-screen instructions to complete each wizard. 2 Double-click the Norton Internet Security icon again. The Norton Internet Security window appears. If you have previously registered this antivirus software, the Norton Internet Security window automatically appears. 2 Follow the on-screen instructions to select and download updates. 127127nN Troubleshooting Battery How do I know when the battery is charged? To determine the remaining battery charge, see Charging the Battery Pack (page 25). When is the computer using AC power? When the computer is directly connected to the AC adapter, it uses AC power, even if a battery is installed. When should I recharge the battery? . When the battery level falls below 10 percent. . When both the battery and power indicators blink. . When you have not used the battery for a long time. When should I replace the battery? If the battery power is still low after charging it, the battery may be reaching the end of its life and should be replaced. Should I be concerned that the installed battery is warm? No, it is normal for the battery to be warm when it is powering the computer. 128128nN Troubleshooting Can my computer enter Hibernate mode while using battery power? The computer can enter Hibernate mode while using battery power, but some software programs and peripheral devices prevent the system from entering Hibernate mode. If you are using a program that prevents the system from entering Hibernate mode, save your data frequently to avoid losing data. See Using Hibernate Mode (page 90) for information on how you can manually activate Hibernate mode. Why doesn't my computer enter Hibernate mode? You may first need to enable Hibernate mode. Follow these steps: 1 Click Start and then Control Panel. 2 Click Performance and Maintenance. 3 Click Power Options. The Power Options Properties window appears. 4 Select the Hibernate tab. 5 Click to check the box next to Enable hibernation. 129129nN Troubleshooting Internet Why doesn't my modem work? . Make sure the telephone cable is securely plugged into the Modem port on the computer and the wall jack. . Make sure the telephone cable is working. Plug the cable into an ordinary telephone and listen for a dial tone. . Make sure the telephone number the program is dialing is correct. . Make sure the software you are using is compatible with the computer's modem. (All preinstalled Sony programs are compatible.) . Make sure that the modem is the only device connected to your phone line. . Check the following setting: 1 Click Start and then Control Panel. 2 Click Printers and Other Hardware. 3 Click Phone and Modem Options. 4 On the Modems tab, check that your modem is listed. 5 On the Dialing Rules tab, check the location information is correct 130130nN Troubleshooting Why is my modem connection slow? The computer is equipped with a V.92/ V.90 compatible modem. Many factors may influence modem connection speed, including telephone line noise or compatibility with telephone equipment, such as fax machines or other modems. If you think your modem is not connecting properly to other PC-based modems, fax machines, or your Internet Service Provider (ISP), follow these steps: . Ask your telephone company to verify your telephone line is free of any line noise. . If your problem is fax-related, make sure there are no problems with the fax machine you are calling and that it is compatible with fax modems. . If you are having a problem connecting with your ISP, make sure the ISP is not experiencing technical problems. . If you have a second telephone line, try connecting the modem to that line. 131131nN Troubleshooting Networking Why can't my computer connect to a wireless LAN access point? . Connection availability is affected by distance and obstructions. You may need to move the computer away from obstructions or closer to any access point you may be using. . Make sure the WIRELESS or WIRELESS LAN switch is on and the WIRELESS LAN indicator is lit on the computer. . Make sure power to the access point is on. . Check the following setting: 1 Click Start and then Control Panel. 2 Click Network and Internet Connections. 3 Click Network Connections. 4 Right-click Wireless Network Connection. 5 Click Properties. 6 Click the Wireless Network tab. 7 Make sure the access point is displayed in the Available networks. . Make sure the encryption key is correct. Why can't I access the Internet? . Check the access point settings. See the instructions supplied with the access point. . Make sure the computer and the access point are connected to one another. . Move the computer away from obstructions or closer to any access point you may be using. . Make sure the computer is properly configured for Internet access. 132132nN Trouble...
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