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If you have connected speakers externally, check the volume settings in your computer speakers and check the connections between your speakers and the computer. . Windows ® 2000: In the Device Manager, check that the correct drivers are installed properly. To display the Device Manager, click Start, point to Settings and click Control Panel. Double-click the System icon. On the Hardware tab, click on the Device Manager button. . Windows ® Millennium Edition: In the Device Manager, check that the correct drivers are installed properly. To display the Device Manager , click Start , point to Settings and click Control Panel. Double-click the System icon. On the System properties, click on the Device Manager tab. . A dirty or damaged disk may cause the computer to ' hang' while it tries to read the disk. If necessary, reboot the computer, remove the disk and then check that it is not dirty or damaged. Getting help Sony notebook user guide . On your computer, the default DVD region code is 2. Do not change this setting using the Region Code Change function in Windows83 nN® , or using any other software applications. System malfunctions originating from the user changing the DVD region code are beyond the scope of your warranty and will result in service charges for repair. My floppy disk drive cannot write to a diskette . The diskette is write-protected. Disable the write-protect feature or use a diskette that is not write- protected. . Check that the diskette is properly inserted into the floppy disk drive. When I double- click an application icon a message such as You must insert the application CD into your CDROM drive appears and the software does not start. . Some titles require specific files that are located on the application CD- ROM. Insert the disk and try starting the program again. . Make sure you place the disk in the tray with the label side facing up. The disk tray does not eject even when the Eject button is pressed . Check that the notebook is turned on. . The application software when burning a CD may prohibit it. The disk tray ejects even when it has been locked into place . Ensure that the disk is placed with the label side facing up. . Clean the disk and the CD-RW drive lens. . The disk may be scratched. Place another disk to see if that is the reason. . There may be condensation in the drive. Remove the disk and leave the drive open for approximately one hour. Getting help About sound My speakers are not producing sound Sony notebook user guide 84 nN . The built- in speakers may be turned off. Press + to turn on the speakers. . The speaker volume may be turned to the minimum. Press +, and then press or to increase the volume. . If your computer is powered by battery, check that the battery is inserted properly and that it is charged. . If you are using an application that has its own volume control, check that the volume is turned up. . Check the volume controls in Windows ® . . If you use external speakers, check that the speakers are properly connected and the volume is turned up. If the speakers have a mute button, make sure it is off. If batteries power the speakers, check that the batteries are inserted properly and that they are charged. . If you have connected an audio cable to the Headphone connector, disconnect the cable. The sound of my notebook's fan is too loud Use the PowerPanel utility to change the Thermal Control Strategy setting to Quiet. This setting slows down the CPU speed. See PowerPanel Help for more information. My microphone does not work If you are using an external microphone, check that the microphone is plugged into the microphone connector. About the modem My internal modem does not work . Check that the phone line is plugged into your computer. Getting help Sony notebook user guide . Check that the phone line is working. You can check the line by plugging in an ordinary phone and 85 nNlistening for a dial tone. . Check that the phone number the program is dialing is correct. . ( Windows ® 2000 Professional) In the Phone and Modem Options dialog box ( Control Panel / Phone and Modem Options), check that your modem is listed on the Modems tab, and that the location information is correct on the Dialing Rules tab. . ( Windows ® Millennium Edition) In the Modems Properties dialog box ( Control Panel / Modems*), check that your modem is listed in the General tab, and that the location information is correct on the Dialing Properties tab. * ( Windows Millennium Edition) If you do not see the Modems icon, proceed as follows: 1 In Control Panel click Tools and click Folder Options… 2 Select the View tab. 3 In the Advanced settings: dialog box, select the option Display all Control Panel options and all folder contents. 4 Click OK. My modem cannot establish a connection The modem dialing mode may be incompatible with your telephone line. My modem connection is slow Many factors influence modem connection speed, including telephone line noise or compatibi...

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