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If not, click Next. 8 Select a restore point and click Next. 9 Click Finish to confirm the restore point. Restart your computer if the window prompts you to restart the computer. If you have any problem operating your computer Try these suggestions before contacting an authorized Sony service/support center or your local Sony dealer directly. . Read the troubleshooting information in this section or the on-screen User Guide. . Launch VAIO Care and perform necessary operations. . Visit the VAIO online support web site. Recovery problems I cannot recover from the recovery area Recover your computer from Recovery Media if you have used software to modify the recovery area, installed a different operating system from the preinstalled one, or formatted the built-in storage device without using VAIO Care Rescue. I cannot create Recovery Media . Try the suggestions below: 1 Restart your computer. And then, try to create Recovery Media again. 2 Download and install the latest updates using VAIO Update. . Try other reliable discs. I cannot complete the recovery process . Disconnect all unnecessary external devices from your computer. . Try the suggestions below: 1 If you are trying to recover your computer from Recovery Media, check the media for dirt or damage. If the media are not clean, clean them and try recovering the computer again. 2 Recover your computer from the recovery area or the Recovery Media. 3 If the problem persists, visit the VAIO online support web site for further assistance. Common problems My computer does not start . Make sure your computer is securely plugged into a power source and turned on and the power indicator light is lit. . Make sure the battery pack is installed properly and charged. . Disconnect all connected USB devices (if any), and then restart your computer. . Remove all extra memory modules you may have installed since purchase, and then restart your computer. . If your computer is plugged into a power strip or an uninterruptible power supply (UPS), make sure the power strip or UPS is plugged into a power source and turned on. . Unplug the power cord or the AC adapter, and remove the battery pack. Wait three to five minutes. Reinstall the battery pack, plug the power cord or the AC adapter, and then turn on your computer. . Condensation may cause your computer to malfunction. If this occurs, do not use the computer for at least one hour. . Check that you are using the supplied Sony power cord or AC adapter. . If you are using an external display, make sure it is plugged into a power source and turned on. The green power indicator light turns on but my screen remains blank . Press the Alt+F4 keys several times to close the application window. An application error may have occurred. . Press the Ctrl+Alt+Delete keys and click the arrow next to the Shut down button and Restart. . Press and hold the power button or slide and hold the power switch for more than four seconds to shut down your computer. Unplug the power cord...
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