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5 This guarantee covers only hardware components of the product. It does not cover software (whether of Sony or others) for which an end-user license agreement or separate warranty/guarantee statements or exclusions are provided or intended to apply. 6 We would like to inform you that the diagnostic fee of your product shall be paid by you if: a) the diagnosis of your product performed by Sony or by an authorised Sony Service center proves that you will not be entitled to a repair under this guarantee (for whatever reason) to rectify the defect; b) or your product is working properly and no hardware fault could be diagnosed. 7 Faulty Pixels Policy: The permitted number of defective pixels in flat panel displays that meet the requirements of ISO 13406-2 represents less than 0.0005% of the total. The VAIO-Link website Hot News | Latest Updates section (includes a "Faulty Pixels Policy" topic which allows you to verify the Faulty Pixels Policy applicable to your VAIO computer. 8 This clause 8 is only applicable in certain European countries. Please contact VAIO-Link customer support for further questions: In the event you have officially requested the removal of the Microsoft operating system, all your rights under this Sony Guarantee Terms and Conditions will no longer apply to your VAIO computer and will become void. After the uninstallation of the Microsoft operating system, Sony shall not assume any responsibility for the proper functioning of any other pre-installed software application in conjunction with operating system other than Microsoft operating system. In the event of any recall or voluntary recall action concerning a VAIO computer of same product category as your VAIO computer, your VAIO computer will no longer be entitled to be subject to any Sony inspection. . impaired or non-operation of the product or associated products through defects or unavailability while with Sony or an ASN member, which caused downtime, loss of user time or business interruption . inaccuracy of output from the product or associated products . damage to or loss of software programs or removable data storage media, or . virus infections and other causes. This option requires an Internet connection. . Our model-based website will provide you with the information relevant to the VAIO model you are using. If you are looking for a driver update, only the drivers created for your VAIO will be displayed. Also our Support Team will provide easy-to-follow troubleshooting guides and how-to documents, based on the questions most frequently asked to our contact centre. . Telephone: We strongly recommend you to visit prior to calling our contact centre, as the solution you are looking for is probably readily available in our knowledge base. For phone support, VAIO-Link is available on Monday to Friday, opening hours depend on country. For the exact opening hours for the country you reside in, please vi...
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