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Make sure the drive is empty. You may be inserting the diskette incorrectly. Hold the diskette with the hub side facing down, and insert it so that the metal head window cover goes into the drive first. The metal cover or a loose label may be obstructing the path into the drive. Carefully inspect the diskette. If the metal cover is loose, replace the diskette. If the label is loose, replace the label and try inserting the diskette again. The computer displays the Non-system disk or disk error message. If you are starting the computer from a diskette, the diskette in the drive does not have the files necessary to start the computer. Replace it with a bootable diskette. The drive cannot read a diskette. Try another diskette. If you can access the second diskette, the first diskette (not the drive) is probably causing the problem. Run Error-checking on the faulty diskette (for instructions see “Disk drive problems” on page 193). If Something Goes Wrong 196 Resolving a hardware conflict Optical Drive problems You cannot access a disc in the drive. If the Optical Drive is an external drive, make sure that the drive’s cable is properly connected to the computer. Make sure the tray which holds the CD-ROM or DVD-ROM is closed properly. Press gently until it clicks into place. Open the tray and remove the disc. Make sure the tray is clean. Any dirt or foreign object can interfere with the laser beam. Examine the disc to see if it is dirty. If necessary, wipe it with a clean cloth dipped in water or a neutral cleaner. Replace the disc in the tray. Make sure that the disc is lying flat, label side uppermost. Close the tray carefully, making sure it has shut completely. You press the disc eject button, but the drive tray does not slide out. Make sure the computer is connected to a power source and turned on. The Optical Drive eject mechanism requires power to operate. Make sure a program is not accessing the drive and preventing it from ejecting. If you need to remove a disc and cannot turn on the computer (for example, if the battery is completely discharged), use a narrow object, such as a straightened paper clip, to press the manual eject button. This button is in the small hole next to the DVD-ROM eject button on the face of the DVD-ROM tray. Never use a pencil to press the manual eject button. Pencil lead can break off inside the computer and damage it. If Something Goes Wrong 197 Resolving a hardware conflict Some discs run correctly but others do not. Check the type of disc you are using. The CD-RW/ DVD-ROM or multi-function drive supports the Digital Versatile Disc (DVD) formats DVD-ROM, DVD-R (readonly), plus CD-ROM, CD-R (read-only), and CD-RW (readonly). If the problem is with a data CD or DVD, refer to the software’s documentation and check that the hardware configuration meets the program’s needs. The disc will not come out of the drive when you click the eject button on the screen. Press the button on the CD-RW/DVD-ROM or multi-function drive itself. For additional information see “You press the disc eject button, but the drive tray does not slide out.” on page 196. Sound system problems You do not hear any sound from the computer. Adjust the volume control. Try pressing Fn + Esc to see if volume mute is disabled. If you are using external headphones or speakers, check that they are securely connected to your computer. The computer emits a loud, high-pitched noise. This is feedback between the microphone and the speakers. It occurs in any sound system when input from a microphone is fed to the speakers and the speaker volume is too loud. Adjust the volume control. PC Card problems PC Cards (PCMCIA-compatible) include many types of devices, such as a removable hard disk, additional memory, or a pager. If Something Goes Wrong 198 Resolving a hardware conflict Most PC Card problems occur during installation and setup of new cards. If you are having trouble getting one or more of these devices to work together, several sections in this chapter may apply. Resource conflicts can cause problems when using PC Cards. See “Resolving a hardware conflict” on page 183. Card Information Structure When you insert a PC Card into a slot, the computer attempts to determine the type of card and the resources it requires by reading its Card Information Structure (CIS). Sometimes the CIS contains enough information for you to use the card immediately. Other cards must be set up before you can use them. Use the Windows® XP PC Card (PCMCIA) Wizard to set up the card. Refer to your Microsoft® documentation for more information, or refer to the documentation that came with the PC Card. Some card manufacturers use special software called enablers to support their cards. Enablers result in nonstandard configurations that can cause problems when installing the PC Card. If your system does not have built-in drivers for your PC Card and the card did not come with an operating system driver, it may not work under the operating system. ...

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