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Internet problems My Internet connection is very slow. Many factors contribute to the speed with which you can surf the Internet. They include: modem speed, time of day (when everyone else is surfing, your access can be slow) and popularity of the site. If accessing a particular site is very slow, try later. My browser can’t find the URL address I typed in. Make sure you separated the domain names of the address with the forward slash (/). Check the spelling of each name and the syntax of the address carefully. A single incorrect letter or missed character, comma instead of period (“dot”) or other mistake makes it impossible for your browser to locate the site. If Something Goes Wrong If Something Goes Wrong Resolving a hardware conflict My browser can’t find a site I bookmarked. The World Wide Web is constantly changing. A site you bookmarked yesterday may not be available today or its server may be down for temporary repair. Try again later. The Windows® XP operating system can help you If the operating system has started properly, but you still have a problem using your computer, the online Help can assist you in troubleshooting the problem. To access Windows® XP Help and Support: 1 Click Start, then click Help and Support. The Help and Support window appears. 2 Then do one or both of the following: . In the search field, type in the topic of the problem with which you need help and follow the on-screen instructions. . Click a problem you would like help with from the listings and follow the on-screen instructions. Resolving a hardware conflict If you receive an error message telling you there is a device driver conflict or a general hardware problem, try using Windows® Help and Support to troubleshoot the problem first. For help on hardware conflicts: 1 Click Start, then click Help and Support. 2 Click the Hardware link in the window. A list of category links appear. 3 Click the Fixing a hardware problem or other appropriate link. If Something Goes Wrong If Something Goes Wrong Resolving a hardware conflict 4 Choose from specific topics and follow the steps. If there is still a problem, the operating system should display a message that explains what the conflict is. A plan of action The smooth operation of the system depends on the interaction of all devices, programs, and features. If the system or one of its attached devices isn’t working, resolving the problem can be time-consuming and frustrating. The recommended procedure for getting multiple devices to work together is to add and set up one device at a time. After you add each device, test it to make sure it and all previously connected devices work. The device most recently connected to the system is the one most likely to be causing a hardware conflict. Resolving hardware conflicts on your own Computer components need resources to accomplish a task. A device, such as a disk drive or a modem, needs a channel to the computer’s Central Processing Unit (CPU). It also needs a direct channel to the computer’s memory to store information as it works. These channels of communication are commonly referred to as system resources. Direct Memory Access Similarly, the data required by the device is stored in a specific place or address in memory called the Direct Memory Access (DMA). The DMA provides a dedicated channel for adapter cards to bypass the microprocessor and access memory directly. If two or more devices use the same DMA, the data required by one device overwrites the data required by the other. That may cause a hardware conflict. If Something Goes Wrong If Something Goes Wrong Resolving a hardware conflict Plug and Play With Plug and Play and the Windows® XP operating system, avoiding hardware conflicts is easy. Plug and Play is a computer standard that helps the system BIOS (basic input/ output system) and the operating system to automatically assign resources to Plug and Play-compliant devices. In theory, if every device connected to the computer is Plug and Play-compliant, no two devices will compete for the same system resources. Simply plug in the device and turn on your computer. The operating system automatically sets up your system to accommodate the new device. If you install an older (legacy) device that the operating system cannot recognize, the operating system may have difficulty assigning resources to it. As a result, a hardware conflict can occur. To see what resources the operating system has assigned to the device, see “Checking device properties” on page 189. Resolving conflicts There are three things you can do to resolve hardware conflicts: . Disable the device. For an older device, remove it from the computer. For a Plug and Play device. . Disable another system component and use its resources for the new device. . Reconfigure the device so that its requirements do not conflict. Refer to the device’s documentation for instructions about changing settings on the device. If Something Goes Wrong If Something Goes Wrong Resolvi...

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