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If Something Goes Wrong If Something Goes Wrong Problems when you turn on the computer 5 Add a paragraph break and type some notes describing what you were doing when you received the message. 6 Save the file and refer to it when you contact the software manufacturer. Problems when you turn on the computer These problems may occur when you turn on the power. The computer will not start. Make sure you attached the AC adapter and power cord/cable properly or installed a charged battery. Press and hold down the power button for a few seconds. If you are using the AC adapter, check that the wall outlet is working by plugging in another device, such as a lamp. The computer starts but, when you press a key or move the mouse, nothing happens. You are probably in Stand By mode and have a software or resource conflict. When this happens, turning the power on returns you to the problem instead of restarting the system. To clear the condition, press Ctrl, Alt, and Del simultaneously. Clearing the condition may get the computer running, but it will not solve a resource conflict. Read the documentation that came with the conflicting device and “Resolving a hardware conflict” on page 260. The computer is not accessing the hard disk or the external diskette drive. Your computer normally loads the operating system from the hard disk. If you have a hard disk problem, you will not be able to start the computer. Insert a system diskette into the external diskette drive and press F12 when the machine starts, then use the arrow keys to select the boot-up device. If Something Goes Wrong If Something Goes Wrong ® operating system is not working 257 The computer displays the WARNING RESUME FAILURE message. The computer was placed in Stand By mode and the battery has discharged. Data stored in the computer’s memory and not saved has been lost. To charge the battery, leave the computer plugged into a live wall outlet for several hours. For more information, see “Power and the batteries” on page 265. The computer displays the Non-System disk or disk error message. Make sure there is no diskette in the diskette drive. If there is one, remove it and press any key to continue. If pressing any key does not work, press Ctrl, Alt, and Del simultaneously to restart the computer. The Windows® operating system is not working Once you are familiar with the desktop and used to the way the operating system responds to your work routine, you can easily detect if the operating system is not working correctly. For example: . The operating system fails to start after the Starting Windows XP message appears. . The operating system takes a long time to start. . The operating system responds differently from the normal routine. . The screen does not look right. Unless a hardware device has failed, problems usually occur when you change the system in some way such as installing a new program or adding a device. If you experience any of these problems, use the options in the Startup menu to fix the problem. If Something Goes Wrong 258 If Something Goes Wrong The Windows® operating system is not working Using Startup options to fix problems If the operating system fails to start properly, you may have to change your system’s configuration or verify the startup procedure to fix the problem. To do this, use the options in the Startup menu. This section describes each option and when to use the procedure. To open the Startup menu: 1 Restart your computer. 2 Press F8 when your computer starts. The Windows® Advanced Options menu displays these options: . Safe Mode . Safe Mode (with Networking) . Safe Mode (with Command Prompt) . Enable Boot Logging . Enable VGA Mode . Last known good configuration (your most recent settings that worked) . Directory Services Restore Mode (Windows® domain controllers only) . Debugging Mode . Start Windows® normally . Reboot . Return to OS Choices (menu) If Something Goes Wrong If Something Goes Wrong ® operating system is not working 259 See your Windows® documentation for further explanation. TECHNICAL NOTE: If your computer is connected to a network, the Startup menu may display different versions of Safe mode. Internet problems My Internet connection is very slow. Many factors contribute to the speed with which you can surf the Internet. They include: modem speed, time of day (when everyone else is surfing, your access can be slow), and popularity of the site. If accessing a particular site is very slow, try later. My browser cannot find the URL address I typed in. Make sure you separated the domain names of the address with the forward slash (/). Check the spelling of each name and the syntax of the address carefully. A single incorrect letter or missed character, comma instead of period (“dot”), or other mistake makes it impossible for your browser to locate the site. My browser cannot find a site I bookmarked. The World Wide Web is constantly changing. A site you bookmarked yesterday may not be available today or its serve...

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