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Alternatively, click on the Display icon in Control Panel. • Click on the Settings tab to check the resolution setting. Resolutions lower than the specified resolution result in a display that is less than full-screen. English EnglishEnglish Troubleshooting 66 There is no audio coming from my computer. Check the following: • The volume may be muted. In Windows, look at the volume control icon on the taskbar. If it is crossed-out, click on the icon and deselect the Mute option. • The volume level may be too low. In Windows, click on the volume control icon on the taskbar, and then use the slider control to increase the volume level. • If headphones are connected to the headphone jack on the computer, your computer's built-in speakers will be turned off. My external microphone does not work. Check the following: • Make sure that the external microphone is properly plugged into the microphone-in jack on the computer. • Make sure that the volume is not muted or set too low. I can't eject the optical disc with my computer turned off. The computer needs to be turned on for the optical drive eject button to function. The keyboard does not respond. Try attaching an external USB keyboard to one of your computer's USB ports. If it works, the internal keyboard might have become disconnected. Contact your dealer or an authorized service center. The floppy disk drive cannot read a diskette. Check the following: • Make sure the diskette is properly inserted in the floppy disk drive. • Make sure that the diskette is formatted. • Try to read a second diskette. If this works, then the first diskette might have a problem. • If the diskette is not the cause of the problem, then the drive head might be dirty. Clean it using a drive head cleaning kit. The optical drive cannot read a disc. Check the following: • Make sure that the disc is free from scratches or smudges. If the disc is dirty, clean it using a disc cleaning kit. 67 • If the disc is OK, the drive head might be dirty. Clean it using a drive head cleaning kit. The printer does not work. Check the following: • Make sure that the printer is connected to a power outlet and it is turned on. • Check that the cable is properly connected to the appropriate ports on both the computer and the printer. • If you are using a printer connected to your computer's parallel port, restart the computer. Windows needs to find the new hardware and install the necessary drivers. I want to set up my location to use the internal modem. Follow these steps: • Click on Start, and then click on Control Panel. • Double-click on Phone and Modem Options. • In the Dialing Rules tab, begin setting up your location. Refer to Windows Help for more information. When the battery is 95-99% full, it won't charge to 100% capacity. To preserve the life of the battery, the system only lets you charge the battery when its capacity falls below 95%. It is recommended that you run down the battery, and then fully recharge it. English Troubleshooting 68 English Requesting service International Travelers Warranty (ITW) Your computer is backed by an International Travelers Warranty (ITW) that gives you security and peace of mind when traveling. Our worldwide network of service centers are there to give you a helping hand. An ITW passport comes with your computer. This passport contains all you need to know about the ITW program. A list of available, authorized service centers is in this handy booklet. Read this passport thoroughly. Always have your ITW passport on hand, especially when you travel to receive the benefits from our support centers. Place your proof-ofpurchase in the flap located inside the front cover of the ITW passport. If the country you are traveling in does not have an Acer-authorized ITW service site, you can still get in contact with our offices worldwide. There are two ways to access Acer for technical support and information: • Internet service worldwide (• Technical support numbers in various countries You can view a list of technical support numbers by following these steps: 1 Click on Start, Settings, Control Panel. 2 Double-click on System. 3 Click on the Support Information button. Before you call Please have the following information available when you call Acer for online service, and please be at your computer when you call. With your support, we can reduce the amount of time a call takes and help solve your problems efficiently. If there are error messages or beeps reported by your computer, write them down as they appear on the screen (or the number and sequence in the case of beeps). 69 You are required to provide the following information: Name:______________________________________ Address:____________________________________ Telephone number:___________________________ Machine and model type:______________________ Serial number:_______________________________ Date of purchase:____________________________ English Troubleshooting 70 English Appendix A Specifi...