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Фрагмент инструкции
Service background Sony produces its PC based products using quality materials, with a high degree of workmanship and a design for ease of use. Although it is Sony’s goal that all customers will be satisfied with the products as purchased, it is recognised that due to the complexity of the technology, sometimes customers might encounter difficulties, which may require support and assistance from Sony. To service this need, Sony has created a service program called VAIO-Link. This program is backed up by a dedicated response centre and repair operation, which is staffed by highly qualified personnel. The staff is trained to provide you with the best possible service. Who can use VAIO-Link? All registered customers who are covered by the VAIO guarantee will be entitled to use the VAIO-Link services. For a VAIO out of warranty, premium rate numbers will be charged. . Numbers can be subject to change and can be updated without prior notice. 18 3-877-462-01.book Page 19 Wednesday, March 26, 2008 9:43 AM Registering your VAIO Product Registration is very important to us in providing you with the best possible service, as it allows us to maintain records of your PC configuration and of all contacts you have had with us over the duration of your guarantee. It also allows us to automatically give your computer direct access to information or software updates. In short, it allows us to personalise our service to you. If your VAIO has not been registered yet, please register with My Club VAIO (. This option requires an Internet connection. Accessing the VAIO-Link services To provide easy access to all our customers, VAIO-Link services can be reached as follows: . we have developed a very powerful website for your support with facilities to self- help. It allows you to search for solutions, updates, etc. Can't you find the solution? Via eSupport, you can create a case, follow it up, update and solve it. The website contains a knowledge base with thousands of answers to all types of questions as well as a downloading section. . Telephone: national phone numbers are provided for most countries in which our products are currently sold. You can access our World Wide Website 24 hours a day, 7 days a week. For phone support, VAIO-Link is available during the following hours: . 8am to 6pm (local time), Monday to Friday; . VAIO-Link is closed at weekends, December 25th and January 1st. Below you will find the specific phone numbers. Details and updates of these are provided in the registration information and on our website. . Numbers will be updated from time to time without notice. Country Language Phone number Call this number when your VAIO is … Austria German 0179 56 73 33 … in warranty. 0900 270 31505 … out of warranty. … purchased outside the EU. Belgium Dutch 02 7173218 … in warranty. 0900 51 503 … out of warranty. … purchased outside the EU. French 02 7173219 … in warranty. 0900 5...
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