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Troubleshooting > Troubleshooting > 7 N Troubleshooting This section describes how to solve common problems you might encounter when using your VAIO computer. Many problems have simple solutions. Try these suggestions before contacting VAIO-Link. Features and options in this section may not be available on your computer. . Computer (page 129) . System Security (page 136) . Battery (page 137) . Built-in Camera (page 139) . Networking (page 141) . Bluetooth Technology (page 145) . Optical Discs (page 149) . Display (page 153) . Printing (page 157) . Microphone (page 158) . Speakers (page 159) . Touch Pad (page 160) . Keyboard (page 161) . Floppy Disks (page 162) . Audio/Video (page 163) Troubleshooting > Troubleshooting > 8 N . "Memory Stick" (page 165) . Peripherals (page 166) Troubleshooting > Computer n129 N Computer What should I do if my computer does not start? . Make sure your computer is securely plugged into a power source and turned on and the power indicator light is lit. . Make sure the battery pack is installed properly and charged. . Disconnect all connected USB devices (if any), and then restart your computer. . Remove any extra memory modules you may have installed since purchase, and then restart your computer. . If your computer is plugged into a power strip or an uninterruptible power supply (UPS), make sure the power strip or UPS is plugged into a power source and turned on. . If you are using an external display, make sure it is plugged into a power source and turned on. Make sure the brightness and contrast controls are adjusted correctly. See the manual that came with your display for more information. . Unplug the AC adapter and remove the battery pack. Wait three to five minutes. Reinstall the battery pack, plug the AC adapter, and then press the power button to turn on your computer. . Make sure the LCD backlight of your computer is turned on. To turn on the LCD backlight, see Using Special-function Buttons (page 33). . Condensation may cause your computer to malfunction. If this occurs, do not use the computer for at least one hour. . Check that you are using the supplied Sony AC adapter. For your safety, use only the genuine Sony rechargeable battery pack and AC adapter, which are supplied by Sony for your VAIO computer. Troubleshooting > Computer n130 N What should I do if the green power indicator light turns on but my screen remains blank? . Make sure the LCD backlight of your computer is turned on. To turn on the LCD backlight, see Using Special-function Buttons (page 33). . Press the Alt+F4 keys several times to close the application window. An application error may have occurred. . If the Alt+F4 keys do not work, click Start, the arrow next to the Shut down button, and Restart to restart your computer. . If your computer does not restart, press the Ctrl+Alt+Delete keys and click the arrow next to the Shut down button and Restart. If the Windows Security window appears, click Restart. . If this procedure does not work, press and hold the power button for more than four seconds to shut down your computer. Unplug the AC adapter and leave the computer for about five minutes. Then plug the AC adapter and turn on the computer again. ! Turning off your computer with the Ctrl+Alt+Delete keys or the power button may cause loss of unsaved data. Troubleshooting > Computer n131 N What should I do if my computer or software stops responding? . If your computer stops responding while a software application is running, press the Alt+F4 keys to close the application window. . If the Alt+F4 keys do not work, click Start and the Shut down button to turn off your computer. . If your computer does not turn off, press the Ctrl+Alt+Delete keys and click the Shut down button. If the Windows Security window appears, click Shut Down. . If this procedure does not work, press and hold the power button until the computer turns off. ! Turning off your computer with the Ctrl+Alt+Delete keys or the power button may cause loss of unsaved data. . Unplug the AC adapter and remove the battery pack. Wait three to five minutes. Reinstall the battery pack, plug the AC adapter, and then press the power button to turn on your computer. . Try reinstalling the software. . Contact the software publisher or designated provider for technical support. Troubleshooting > Computer n132 N Why doesn't my computer enter Sleep or Hibernate mode? Your computer may become unstable if the operating mode is changed before the computer completely enters Sleep or Hibernate mode. To restore your computer to Normal mode 1 Close all open programs. 2 Click Start, the arrow next to the Shut down button, and Restart. 3 If your computer does not restart, press the Ctrl+Alt+Delete keys and click the arrow next to the Shut down button and Restart. If the Windows Security window appears, click Restart. 4 If this procedure does not work, press and hold the power button until the computer turns off. ! Turning off your computer with the Ctrl+Alt+...
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