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See the manual that came with the speakers for more information. Why can't I hear sound from my speakers? . If the computer is using battery power, make sure the battery is properly installed and is charged. . If you are using a program that has its own volume control, make sure the volume control is properly set. See that program's help file for more information. . The speaker volume may be turned off, the volume setting may be too low, or the audio option may be disabled. . Check the volume controls in Windows. 158158nN Troubleshooting Touch Pad What should I do if the touch pad does not work? . Try restarting the computer. Press the Ctrl+Alt+Delete keys simultaneously. In the Windows Task Manager window, press the appropriate button and restart the computer. . If the pointer does not move while playing a disc, press the Ctrl+Alt+Delete keys simultaneously to stop playback and restart the computer. . If you are still experiencing problems, make sure another mouse is not installed. . You may have disabled the touch pad without connecting a mouse to the computer. See Using the Touch Pad (page 33). How do I change the left and right button assignments? If the computer is interpreting a single-click as a double-click, you may want to change the button assignments. Follow these steps: 1 Click Start and then Control Panel. 2 Click Printers and Other Hardware. 3 Click Mouse. 4 Click the Buttons tab. 5 Select your preferences in the Button Selection box, and then click Apply to install your settings. You may need to use the Tab key and the M and m keys to make your selections. 6 Click OK to close the window. 159159nN Troubleshooting Keyboard What should I do if the keyboard configuration is wrong? . The language layout of the computer's keyboard is specified on the sticker on the box. If you choose a different regional keyboard when you complete the Windows setup, the key configuration will be mismatched. . To change the keyboard configuration, follow these steps: 1 Click Start and then Control Panel 2 Click Date, Time, Language and Regional Options, and click Regional and Language Options. 3 Change the settings as desired. What should I do if I cannot enter certain characters with the keyboard? If you cannot enter U, I, O, P, J, K, L, M, and so on, the Num Lk key may be activated. Check that the Num lock indicator is off. If the Num lock indicator is on, press the Num Lk key to turn it off before entering these characters. 160160nN Troubleshooting Floppy Disks Why doesn't the Safely Remove Hardware icon appear on the taskbar when the drive is connected? The computer does not recognize the floppy disk drive. First, make sure the USB cable is properly connected to the USB port. If you need to secure the connection, wait a few moments for the computer to recognize the drive. If the icon still does not appear, follow these steps: 1 Close all programs that were accessing the floppy disk drive. 2 Wait for the LED indicator on the floppy disk drive to turn off. 3 Push the eject button to remove the disk, and disconnect the USB floppy disk drive from the computer. 4 Reconnect the floppy disk drive by inserting the USB connector (with the USB icon facing upward) into the USB port. 5 Restart the computer by clicking Start, Turn Off Computer, and then Restart. Why is the drive unable to write data to a floppy disk? . Make sure the floppy disk is properly inserted in the drive. . If the disk is inserted properly and you are still unable to write data to it, the disk may be full or write-protected. You can either use a floppy disk that is not write-protected or disable the write-protect feature. 161161nN Troubleshooting PC Cards Why doesn't my PC Card work? . Make sure the PC Card is inserted properly. See Inserting a PC Card (page 45) for more information. . Make sure the PC Card is compatible with the Microsoft Windows operating system installed on the computer. . See the instructions that accompanied your PC Card. You may need to install driver software if you are not using a Sony PC Card. Why doesn't my computer recognize attached devices? For some PC Cards, if you alternate between normal power operation and the Standby or Hibernate modes while the card is inserted into the PC Card slot, the computer may not recognize the PC Card or the connected device. Restart the computer. Why can't I insert my PC Card? . Make sure you are inserting the card correctly. See Inserting a PC Card (page 45) for more information. . You may not be able to use some PC Cards or some functions of the PC Card with the computer. Check the manual that accompanied your PC Card for more information on its use. 162162nN Troubleshooting Audio/Video Why can't I use the DV camera recorder? You may not be able to use the DV camera recorder, and the message DV equipment seems to be disconnected or turned off may appear because the i.LINK cable is not securely plugged into the ports on the computer or camera. Unplug the connectors, and plug them in again....
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