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124124nN Troubleshooting I cannot play a DVD . If a region code warning appears when you are using your DVD player, it could be that the DVD you are trying to play is incompatible with the optical disc drive on the computer. The region code is listed on the packaging of the disc. . Change the resolution under Control Panel -Display to a lower resolution. . If you see video but cannot hear sound, check all of the following: . Make sure the mute setting is off on your DVD player. . Check the Master Volume settings of the Sounds and Audio Device Properties. . If you have connected speakers externally, check the volume settings of the computer speakers and check the connections between your speakers and the computer. . In the Device Manager, check that the correct drivers are installed properly. To display the Device Manager, click Start, Control Panel, and Performance and Maintenance. Click the System icon and then the Device Manager button on the Hardware tab. . A dirty or damaged disc may cause the computer to "hang" while it tries to read the disc. If necessary, reboot the computer, remove the disc and then check that it is not dirty or damaged. . Check your PG settings (Parental Guidance) in the DVD software as they might be preventing you from playing certain DVDs when they are activated. . The default DVD region code is 2. Do not change this setting using the Region Code Change function in Windows, or using any other software applications. System malfunctions originating from the user changing the DVD region code are beyond the scope of your warranty and will result in service charges for repair. If you do not immediately see the Display icon after clicking Control Panel, click Switch to Classic View on the left. 125125nN Troubleshooting I cannot play a DVD when using two screens . You will not have a problem in the following situations: . When you use a CRT or an LCD display on its own. . When you play MPEG files which are recorded on the hard disk drive with Windows Media Player 10 or VAIO Zone. The reading speed of CD/DVD-RWs is very slow Generally, the reading speed of a CD/DVD-RW is slower than that of a -ROM or -R. The reading speed can also vary depending on the type of format. The disc tray does not eject even when the eject button is pressed . Check that the computer is turned on. . The CD-writing application software may be stopping the disc from being ejected. . Make sure the computer is not in Standby or Hibernate mode. The disc tray ejects even when it has been locked into place . Ensure that the disc is placed with the label side facing up. . Clean the disc and the optical disc drive lens with an appropriate cleaner. . The disc may be scratched. Place another disc to see if that is the reason. . There may be condensation in the drive. Remove the disc and leave the drive open for approximately one hour. Remove the battery while you wait for the condensation to disappear. 126126nN Troubleshooting Troubleshooting PC Cards My PC Card is not working Make sure the PC Card is compatible with your version of Windows. 127127nN Troubleshooting Troubleshooting the modem My modem does not work or cannot establish a connection . Check that the phone line is plugged into the computer. . Make sure that the modem is the only device connected to your phone line. . Check that the phone line is working. You can check the line by plugging in an ordinary phone and listening for a dial tone. . Check that the phone number the program is dialing is correct. The modem dialing mode may be incompatible with your telephone line. . The modem may not work properly if you are with a Private Automatic Branch eXchange (PABX). . In the Phone and Modem Options window (Control Panel / Printers and Other Hardware / Phone and Modem Options), check that your modem is listed on the Modems tab, and that the location information is correct on the Dialing Rules tab. If you do not see the Phone and Modem Options icon, click Switch to Classic View on the left side. . We recommend you use country-specific phone plug to plug the phone line into the wall jack, because use of any other phone plug can decrease the connection quality. . The computer cannot be connected to a coin-operated telephone, and may not work with multiple phone lines or a private branch exchange (PBX). If you connect the modem to a parallel connected phone line, the modem or the other connected device may not function properly. Some of these connections may result in excess electrical current and could cause a malfunction in the internal modem. . Only DTMF (Dual Tone Multi Frequency) signaling (tone dialing) is supported. . The internal modem is intended to be used for data and fax communications using DTMF (Dual Tone Multi Frequency) signaling (tone dialing) on the PSTN (Public Switched Telephone Network) networks in the following countries: Austria, Belgium, Czech Republic, Denmark, Finland, France, Greece, Germany, Iceland, Ireland, Italy, Luxembourg, Norway, Port...
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