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Mouse does not respond to movement or is too slow. Mouse will only move vertically or horizontally. Problem Solution Keyboard connector is 1. On the Windows taskbar, click the Start not properly button. connected. 2. On the Start menu, click Shut Down... The Shut Down Windows dialog box is displayed. 3. Select the Shut down option. 4. Click OK. 5. After the shutdown is complete, reconnect the keyboard to the back of your computer and restart your computer. Programme in use has stopped responding to commands. Shut down your computer using the mouse. Refer to the problem below, “Mouse connector is not properly connected.” Keyboard needs repair. Refer to your Certificate of Warranty for details. Mouse connector is Shut down your computer using the keyboard: not properly 1. Press the Ctrl and Esc keys at the same time connected. to display the Start menu. 2. Use the up or down arrow key to select Shut Down..., and then press the Enter key. 3. Select the Shut down option. You may need to use the up or down arrow key. 4. Press the Enter key to select OK. 5. After the shutdown is complete, reconnect the mouse connector on the back of your computer (or the keyboard) and restart your computer. Mouse roller ball is dirty. Remove roller ball cover from bottom of mouse and clean with mouse cleaning kit available in most computer stores. Programme in use has Shut down your computer using the keyboard. stopped responding to Refer to the preceding problem “Mouse commands. connector is not properly connected” for details on how to shut down using the keyboard. Mouse needs repair. Call Compaq Technical Support. See your Certificate of Warranty for details. 5-12 NEED SOME HELP? MY PRESARIO—GETTING STARTED Memory Symptom Insufficient memory message is displayed. Problem Solution All memory in To avoid Windows automatically running computer is being unnecessary programmes at startup: used by open 1. From the Windows desktop, click the Start programmes, and button. memory is needed for 2. Select Run. desired task. 3. In the Open box, type MSCONFIG. 4. Click OK. The System Configuration Utility dialog box is displayed. 5. Click the Startup tab, and clear the check box(es) for any unnecessary programmes. Close one or more programmes, and restart Windows to recover memory. If the error message is displayed again, repeat the preceding steps and close one or more programmes. MY PRESARIO—GETTING STARTED NEED SOME HELP? 5-13 Power Symptom Computer will not turn on. “Illegal Operation has Occurred” error message is displayed. Computer will not start. Problem Solution Line voltage selection Set the line voltage selection switch to the switch is not in the correct setting for your region, or call Compaq proper position for Technical Support for assistance. Refer to your your region (115V/ Certificate of Warranty for details. 230V). Wall outlet is bad. Test the outlet by connecting a different electrical device to outlet. Software being used is Verify that the software is certified by Microsoft not Microsoft-certified for your version of Windows (see programme for your version of packaging for this information). Windows. Configuration files are If possible, save all data, close all programmes, corrupt. and restart your computer. If the error message returns, you may need to back up your data files and use the QuickRestore CD. Refer to the QuickRestore CD table in this chapter for details. ^ Caution: Factory Restore reformats your hard drive; all data files will be lost. System files may have 1. Insert a start-up disk in the diskette drive. been damaged. You 2. Restart your computer. will need to insert a 3. At the A:> prompt, type SYS C: and press the start-up disk or Enter key. The following message will be Windows Start-Up disk displayed: SYSTEM TRANSFERRED. This task to restart your will restore the system files to your hard computer. drive. 4. Restart your computer. If this task does not restart your computer, call Compaq Technical Support. Refer to your Certificate of Warranty for details. Wrong memory modules were used in upgrade, or memory modules were installed in the wrong location. Verify the installation of memory modules by calling Compaq Technical Support. Refer to your Certificate of Warranty for details. Hard drive has been damaged. Call Compaq Technical Support. Refer to your Certificate of Warranty for details. 5-14 NEED SOME HELP? MY PRESARIO—GETTING STARTED Glossary G This Glossary defines commonly used terms to help new users understand computer concepts. Some of the terms are used in this guide. An extensive Glossary is provided on the My Presario—Learning More CD. 1394 port A new type of connector for plugging in peripherals with extremely fast data transfer rates, such as video cameras. B back up To copy files in case the original files are lost or damaged. browser Software that searches for, displays, and downloads text, graphics, sound, and video from the Web. C click (left click) To press and quickly release the...