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When encountering a problem, first check the list below and follow the suggested action if one matches your problem. If the problem still persists, contact or visit the nearest service center. Symptoms Possible Causes and Suggested Actions My Digital Photo Frame does not turn on. Check the power connection between the product and the power adapter. Check whether the Samsung logo is displayed in full screen mode when pressing the power button. The power turns on but the screen is blank. Check the memory card type. If this is not inserted correctly or is not of a supported type, the photo may not display on the screen. (This product supports USB memory and CF/SD /MS cards only.) Check the file extensions if the card and other connections are correct. (This product supports the JPEG image format, MPG1, MPEG4 and WMV9 movie formats, and MP3 music file format only. See Specifications.) It takes some time to display an image after the digital photo frame turns on. Loading a file from an external memory card may take several seconds. (This depends on the file format and size.) No screen is displayed and just sound is heard for MPEG4 and WMV9 movies. Loading a large sized file may take quite a long time. (This is a matter of specifications.) The aspect ratio of the screen looks abnormal. Select one of the four values in the Menu>Aspect Photo >Original, Auto Fit, Fit To Width, Fit To Screen menu using the buttons on the right side of the product. (See Menu>Aspect Photo>Original, Auto Fit, Fit To Width, Fit To Screen) The screen color is dimmed or too strong. Adjust the brightness in the Settings>Brightness menu using the buttons on the right side of the product. (See Settings>Brightness) I have connected an external device (USB memory device or MP3 player), but it does not work. Check the cable connection between the product and the external device. Check whether the external device works as a standalone, and check the format of the files stored on it. Only USB devices supporting Windows CE 5.0 can be supported. Please check that your USB device supports Windows CE 5.0. The screen is displayed but there is no sound for MPEG4 and WMV9 movies. Try to check the original movie contents file on your PC. If there is no noticeable error in the settings, it may take some time to switch to the next file depending on the file size and format. The screen is displayed but there is no Try to change the Volume menu using the buttons on the right side of the sound for MPEG4 and WMV9 movies. product. The movie freezes at some points. Freezing may happen depending on the status of the movie file. Breakings could happen during playback depending on the type and size of movie file.(High bps contents) Movie file formats : MPEG 4, WMV9 Resolution : Less than 1024 x 768 A menu is not displayed immediately when I press the menu button. Displaying the menu and other operations may take some time while the product is loading an image to display on the screen. File or folder names are not displayed correctly. When a file or folder name includes letters and numbers other than English, it may be displayed as '*'. If you need a file or folder name to be displayed correctly, and not as '*', change it to English letters and numbers only. | Troubleshooting | Terminology | Service Centers | Terminology Terms Description MPEG4 (Motion Picture Expert Group4) MPEG4 is a movie compression technology for video communications which enables implementing bi-directional multimedia. It was developed to make it possible to transmit movies over low speed lines on the Internet or for mobile communications. It is used widely on PCs, TVs and cell phones. A movie file formatted in the MPEG4 format is called an MPG or MPEG file. WMV9 (Window Media Video9) A video codec in the MPEG4 format developed by Microsoft MP3 (MPEG Audio Layer-3) MP3 is a high quality audio compression technology. It provides a 50 times higher compression than CD. Because it provides high quality and a low size for its compression ratio, it is commonly used on the Internet and for FM radio transmissions, etc. An audio file formatted in the MP3 format is called an MP3 file. JPEG (Joint Photographic Coding Expert Group) JPEG is an image compression technology. It provides the smallest loss of all image compression technologies. It is used widely to transmit multimedia files on the Internet and for other uses. An image file formatted in the JPEG format is called a JPEG or JPG file. Usually, a JPEG file is created by taking a picture with a digital camera, by drawing on a computer, or by a graphic package and then by compressing the graphics image into the JPEG format. CF Card (CompactFlash Card) A CF card provides a higher capacity than other types of memory card. Because the controller is embedded in the memory, it provides high compatibility. It is widely used in various digital products such as PDAs, digital cameras, MP3 players, cell phones, and notebook PCs. SD Card (Secure Digital Card) An...