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Фрагмент инструкции
This service warranty entitles you to get a solution depending on the model you purchased when your monitor turns out to be faulty or defective. What is covered? The Philips West European Warranty applies within Andorra, Austria, Belgium, Cyprus, Denmark, France, Germany, Greece, Finland, Ireland, Italy, Liechtenstein, Luxembourg, Monaco, the Netherlands, Norway, Poland, Portugal, Sweden, Switzerland, Spain and the United Kingdom and only for monitors originally designed, manufactured, approved and/or authorized for usage within these countries. Warranty coverage begins as from the day you buy your monitor and be serviced in case of defects provided for under the warranty coverage for a warranty period of 24 months for Philips C, E, T, V, and X models and for models B, P and S we give 36 months. Your original purchase document is your proof for the purchase day, so keep this carefully stored and available when a warranty service is requested. For the C,E,T, V and X models, your monitor will be picked-up at your address, repaired in our Certified Service Center and Return back to your address within 7 working days after it’s picked up. If no Repair can be fulfilled within 10 working days after the unit is picked up then a replacement monitor of at least an equivalent monitor will be shipped to you. The swap monitor remains yours and Philips keeps the defective/original monitor. For the swap monitor the warranty period remains equal to that of your original monitor, being 24 months as from the purchase date of your original monitor For the B, P and S models, your monitor will be swapped by at least an equivalent monitor in case of defects provided for under the warranty coverage. Its Philips aim to exchange the swap unit within 48 hours after the request for service however for remote areas like Island or other geographically difficult to reach area, its Philips aim to have an exchange time within 72 hours. The swap monitor remains yours and Philips keeps the defective/original monitor. For the swap monitor the warranty period remains equal to that of your original monitor, being 36 months as from the purchase date of your original monitor. What is excluded? The Philips Warranty applies provided the product is handled properly for its intended use, in accordance with its operating instructions and upon presentation of the original invoice or cash receipt, indicating the date of purchase, dealer's name and model and production number of the product. The Philips Warranty may not apply if: • The documents have been altered in any way or made illegible; • The model or production number on the product has been altered, deleted, removed or made illegible; • Repairs or product modifications and alterations have been executed by unauthorized service organizations or persons; • Damage is caused by accidents including but not limited to lightning, water or fire, misuse or neglect; • Reception problems caused by signal conditions or cable or antenna systems outside the unit; • Defects caused by abuse or misuse of the monitor; • Product requires modification or adaptation to enable it to comply with local or national technical standards, which apply in countries for which the product was not originally designed, manufactured, approved and/or authorized. Therefore always check whether a product can be used in a specific country. • Note that products that are not originally designed, manufactured, approved and/or authorized for usage within the Philips countries, do not apply to the Philips F1rst Choice Warranty. In these cases the Philips global warranty terms are valid. Just a click away In case of any problems, we advise you to read the operating instructions carefully or go to the website for additional support. Just a phone call away In order to avoid unnecessary inconvenience, we advise you to read the operating instructions carefully or go to the support website for additional support before contacting the Philips helpdesk. To solve your problem quickly, please prepare the following details before contacting the Philips helpdesk: • Philips type number • Philips serial number • Purchase date (copy of purchase may be required) • PC environment Processor: o CPU and Graphic card name and driver version o Operating system o Application being used • Other cards installed Having the following information available will also help speed up the process: • Your proof of purchase indicating: date of purchase, dealer name, model and product serial number. • The full address to which the faulty monitor has to be collected and the good model should be delivered. Philips' customer help desks are located worldwide. Click here to access the Contact Information. Or you can reach us via: Website: Contact Information for West European region: Germany +49 01803 386 853 €0,09 United Kingdom +44 0207 949 0069 Local call tariff Ireland +353 01 601 1161 Lo...
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