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33 8.Troubleshooting & FAQs 8.Troubleshooting & FAQs 8.2 SmartControl Lite FAQs Q1. I change the monitor on a PC to a different one and the SmartControl Lite becomes un-usable, what do I do? Ans.: Restar t your PC and see if Smar tControl Lite can work. Otherwise, you will need to remove and re-install Smar tControl Lite to ensure proper driver is installed. Q2. The SmartControl Lite functions worked well before, but it does not work anymore, what can I do? Ans.: If the following actions were executed, the monitor driver may need to be re-installed. • Changed video graphic adapter to another one • Updated video driver • Activities on OS, such as ser vice pack or patch • Run Windows Update and updated monitor and/or video driver • Windows was booted with the monitor power off or disconnected.To find out, please right click My Computer and click on Proper ties->Hardware-> Device Manager. If you see "Plug and Play Monitor" shows under Monitor, then you need to re-install. Simply remove Smar tControl Lite and re-install it. Q3. After installing SmartControl Lite, when clicking on SmartControl Lite tab, nothing shows up after a while or a failure message shows, what happened? Ans.: It might be your graphic adaptor is not compatible with the Smar tControl Lite. If your graphic adaptor is one of the above mentioned brands, tr y to download the most updated graphic adaptor driver from corresponding companies’ web site. Install the driver. Remove Smar tControl Lite and re-install it once more. If it is still not working, we are sorr y that the graphic adaptor is not suppor ted. Please visit Philips website and check if an updated Smar tControl Lite driver is available. Q4. When I click on Product Information, only partial information is shown, what happened? Ans.: It might be your graphic card adaptor driver is not the most updated version which fully suppor ting DDC/CI interface. Please tr y to download the most updated graphic adaptor driver from corresponding companies’ web site. Install the driver. Remove Smar tControl Lite and re-install it once more. Q5. I forgot my PIN for Theft Deterrence Function.What can I do? Ans.: Philips Ser vice center has a right to ask for legitimate identification and authorization, in order to establish ownership of the monitor. Please note that the anti-theft deterrence function is provided as a convenient free option. Managing PIN numbers is the sole responsibility of the individual user or the organization who sets it. In case the PIN number is forgotten, Philips ser vice center can re-set it for you at a nominal charge after verification of ownership. Please note that this activity is not covered by standard warranty terms. 34 8.Troubleshooting & FAQs 8.Troubleshooting & FAQs 8.3 General FAQs Q1:When I install my monitor what should I do if the screen shows 'Cannot display this video mode'? Ans.:Recommended resolution for this minitor : 1366x768 @60Hz. • Unplug all cables, then connect your PC to the monitor that you used previously. • In the Windows Star t Menu, select Settings/ Control Panel. In the Control Panel Window, select the Display icon. Inside the DisplayControl Panel, select the 'Settings' tab. Under the setting tab, in box labeled 'desktop area', move the sidebar to 1366x768 pixels. • Open 'Advanced Proper ties' and set the Refresh Rate to 60Hz, then click OK. • Restar t your computer and repeat step 2 and 3 to verify that your PC is set at 1366x768@60Hz. • Shut down your computer, disconnect your old monitor and reconnect your Philips monitor. • Turn on your monitor and then turn on your PC. Q2: What is the recommended refresh rate for monitor? Ans.: Recommended refresh rate in monitors is 60Hz. In case of any disturbance on screen, you can set it up to 75Hz to see if that removes the disturbance. Q3: What are the .inf and .icm files on the CDROM? How do I install the drivers (.inf and .icm)? Ans.: These are the driver files for your monitor. Follow the instructions in your user manual to install the drivers.Your computer may ask you for monitor drivers (.inf and .icm files) or a driver disk when you first install your monitor. Follow the instructions to inser t the ( companion CD-ROM) included in this package. Monitor drivers (.inf and .icm files) will be installed automatically. Q4: How do I adjust the resolution? Ans.: Your video card/graphic driver and monitor together determine the available resolutions. You can select the desired resolution under Windows® Control Panel with the "Display proper ties". Q5: What if I get lost when I am making monitor adjustments via OSD? Ans.: Simply press the OK button, then select 'Reset' to recall all of the original factor y settings. Q6: Is the monitor screen resistant to scratches? Ans.: In general it is recommended that the panel surface is not subjected to excessive shocks and is protected from sharp or blunt objects. When handling the monitor, make sure that there is no pressure or force applied to the panel surface si...