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If you do need assistance, please call the phone number on the Information section or contact your dealer. Symptom No images on the screen. I cannot turn on the monitor. Check List Is the power cord connected properly? Can you see "Check Signal Cable" on the screen? If the power is on, reboot the computer to see the initial screen(the login screen), which can be seen. Can you see "Not Optimum Mode","Recommended Mode 1280 x 1024 60Hz" on the screen? Solutions Check the power cord connection and supply. (When connecting D-Sub cable) Check the signal cable connection. (When connecting DVI cable) If you still see an error message on the screen when the monitor is connected properly, check to see if the monitor status is set to analog. Press Source button to have the monitor double-check the input signal source. If the initial screen (the login screen) appears, boot the computer in the applicable mode (the safe mode for Windows ME/XP/2000) and then change the frequency of the video card. (Refer to the Preset Timing Modes) Note: If the initial screen (the login screen) does not appear, contact the Service Center or your dealer. You can see this message when the signal from the video card exceeds the maximum resolution and frequency that the monitor can handle properly. Adjust the maximum resolution and frequency that the monitor can handle properly. If the display exceeds SXGA or 75Hz, a "Not Optimum Mode","Recommended Mode 1280 x 1024 60Hz" message is displayed. If the display exceeds The screen shows strange colors or just black and white. The screen suddenly has become unbalanced. The screen is out of focus or OSD cannot be adjusted. LED is blinking but no images on the screen. There are only 16 colors shown on the screen. The screen colors 85Hz, the display will work properly but the "Not Optimum Mode","Recommended Mode 1280 x 1024 60Hz" message appears for one minute and then disappears. Please change to the recommended mode during this one-minute period. (The message is displayed again if the system is rebooted.) There is no image on the The monitor is in PowerSaver mode. screen. Is the power indicator on press a key on the keyboard to the monitor blinking at 1 activate the monitor and restore the second intervals? image on the screen. If there is still no image, press the 'Source' button. Then press any key on the keyboard again to activate the monitor and restore the image on the screen. Is the monitor connected You may get a blank screen if you using the DVI cable? boot the system before you connect the DVI cable, or disconnect and then reconnect the DVI cable while the system is running as certain types of graphic cards do not send out video signals. Connect the DVI cable and then reboot the system. Is the screen displaying Check the signal cable connection. only one color as if looking Make sure the video card is fully at the screen through a inserted in it's slot. cellophane paper? Have the screen colors Reboot the computer. become strange after running a program or due to a crash between applications? Has the video card been Set the video card by referring to the set properly? video card manual. Have you changed the Adjust screen image position and video card or the driver? size using the OSD. Have you adjusted the Adjust the resolution and frequency resolution or frequency to at the video card. the monitor? (Refer to the Preset Timing Modes). The screen can be unbalanced due to the cycle of the video card signals. Readjust Position by referring to the OSD. Have you adjusted the Adjust the resolution and frequency resolution or frequency on of the video card. the monitor? (Refer to the Preset Timing Modes). Is the frequency properly Adjust the frequency properly by adjusted when checking referring to the video card manual the Display Timing on the and the Preset Timing Modes. menu? (The maximum frequency per resolution may differ from product to product.) Have the Windows colors Windows ME/2000/XP: been set properly? Set the colors properly at the Control Panel > Display > Settings. have changed after changing the video card. Has the video card been set properly? Set the video card by referring to the video card manual. There is a message that reads "Unrecognized monitor, Plug & Play (VESA DDC) monitor found". Have you installed the monitor driver? Install the monitor driver according to the Driver Installation Instructions. See the video card manual to see if the Plug & Play (VESA DDC) function can be supported. Install the monitor driver according to the Driver Installation Instructions. Problems related to Audio No sound Ensure that the audio cable is firmly connected to both the audio-in port on your monitor and the audio-out port on your sound card. (Refer to the Connecting Your Monitor) Check the volume level. Sound level is too low. Check the volume level. If the volume is still too low after turning the control to its maximum, check the volume control on the computer sound card or software pr...