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Before calling for service, check the information in this section to see if you can remedy any problems yourself. If you do need assistance, please call the phone number on the warranty card, the phone number on the Information section or contact your dealer. Check List General | For Multimedia model Q & A Self-Test Feature Check General You may get a blank screen if you boot the system before you connect the DVI cable, or disconnect and then reconnect the DVI cable while the system is running as certain types of graphic cards do not send out video signals. Connect the DVI cable and then reboot the system. Symptom Check List Solutions No images on the screen. I cannot turn on the monitor. Is the power cord connected properly? Check the power cord connection and supply. Can you see "No Connection, Check Signal Cable" on the screen? (Connected using the D-sub cable) Check to see if the computer is connected properly. (Connected using the DVI cable) If you still see an (error) message on the screen when the monitor is connected properly, check to see if the monitor status is set to analogue. Press Source button to have the monitor double-check the input signal source. If the power is on, reboot the computer to see the initial screen (the login screen), which can be If the initial screen (the login screen) seen. Windows ME/2000/XP) and then appears, boot the computer in the applicable mode (the safe mode for change the frequency of the video card. (Refer to the Preset Display Modes) Note: If the initial screen (the login screen) does not appear, contact a service center or your dealer. Can you see "Video mode not supported" on the screen? You can see this message when the signal from the video card exceeds the maximum resolution and frequency that the monitor can properly handle. Adjust the maximum resolution and frequency that the monitor can properly handle. There is no image on the screen. Is the power indicator on the monitor blinking at 1 second The monitor is in PowerSaver mode. intervals? the mouse to activate the monitor and Press a key on the keyboard or move restore the image on the screen. Connected using the DVI cable? General Check List Q & A Self-Test Feature Check I cannot see the On Screen Display. Have you locked the On Screen Display (OSD) Menu to prevent changes? Unlock the OSD by pressing the MENU button for at least 5 seconds. The screen shows strange colors or justblack and white. Is the screen displaying only one color as if looking at the screen through a cellophane paper? Check the signal cable connection. Make sure the video card is fully inserted in it's slot. Have the screen colors become strange after running a program or due to a crash between applications? Reboot the computer. Has the video card been set Set the video card by referring to the properly? video card manual. The screen suddenlyhas become unbalanced. Have you changed the video card or the driver? Adjust screen image position and size using the OSD. Have you adjusted the resolution or frequency to the monitor? Adjust the resolution and frequency at the video card. (Refer to the Preset Display Modes). The screen can be unbalanced due to the cycle of the video card signals. Readjust Position by referring to the OSD. The screen is out of focus or OSD cannot be adjusted. Have you adjusted the resolution or frequency on the monitor? Adjust the resolution and frequency of the video card. (Refer to the Preset Display Modes). LED is blinking butno images on the screen. Is the frequency properly adjusted when checking the Display Timing on the menu? Adjust the frequency properly by referring to the video card manual and the Preset Display Modes. (The maximum frequency per resolution may differ from product to product.) There are only 16colors shown on the screen. The screen colors have changedafter changing the video card. Have the Windows colors been set properly? For Windows ME/XP/2000: Set the colors properly at the Control Panel, Display, Settings. Has the video card been set properly? Set the video card by referring to the video card manual. There is a message that reads "Unrecognized monitor, Plug & Play(VESA DDC) monitor found". Have you installed the monitor driver? Install the monitor driver according to the Driver Installation Instructions. See the video card manual to see if the Plug & Play (VESA DDC) function can be supported. Install the monitor driver according to the Driver Installation Instructions. For Multimedia model Symptom Solutions There is no sound. Connect the stereo input jack of the monitor to the stereo output jack of the computer thoroughly by using the voice cable or adjust the volume. The sound is too weak. Turn the volume up to MAX. If the sound is still too weak even after setting the volume on MAX, adjust the volume of the sound card or software program in your computer. The sound is too sharp. Turn the volume slightly down. If using an extensive microphone, adjust the volume while keeping a cert...
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