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13 Red Roof Lane Newpoint Technology Park Salem, NH 03079-2929 USA telephone +1 603 898-1110 fax +1 603 898-1113 support@newpointtech.com January, 2001 Newpoint ™ Compass software provides monitoring and control functions and information management for satellite earth stations. Software Version: Compass v. 4.0 Operating System: Windows NT 4.0+ Doc. Number: COMP-USER-006 Doc. Revision Rev. 3.2 Newpoint Technologies, Inc. makes no representations that use of its products in the manner described in this publication will not infringe on existing or future patent rights, nor do the descriptions contained in this publication imply the granting of licenses to make, use, or sell equipment or software in accordance with the description. Possession, use, or copying of the software described in this publication is authorized only pursuant to a valid written license from Newpoint Technologies, Inc. © Newpoint Technologies, Inc., 2001. All rights reserved. Windows NT is a registered trademark of the Microsoft Corp. SL-GMS is a trademark of the Sherrill-Lubinski Corporation. Adobe and Adobe Acrobat are registered trademarks of Adobe Corporation. All other trademarks are the property of their respective holders. All prices and policies are subject to change without notice. Please note that printed documentation may not be the most current version; due to print lead times and other production issues, the Compass software CDs will always contain the most current version of any user guide (at the time of software release). For the absolute latest version of any document, you can visit our website, authorized users can download the latest files in PDF (Adobe Acrobat) or DOC (Word 2000) formats. 2 Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev. 3.2 –01/31/01 A Welcome from the President Welcome to the Newpoint family. This Guide contains information you will need to ensure success with Newpoint Compass. Each section contains practical information. Use this Guide to install the program, find answers to your questions, and find out about technical support services, plans, and options. We put a great deal of thought, with you in mind, into the support plans and options detailed in this Guide. As you know, it can be quite costly to offer or to purchase technical support, as products and services become ever more expansive. Our Support Program meets three objectives; we provide timely, fair, and economical support to our customers. What does that mean? Timely support: We provide alternate methods of seeking assistance and information, and we make sure that you receive excellent, courteous and prompt service. Fair support: We provide equitable support to all customers. Economical support: We offer plans in a range of pricing and service features that should meet the needs of all customers, from the smallest to the largest communication systems. For additional copies of this Guide, contact your Newpoint Sales representative, or Customer Service. Thank you for purchasing our products and services. We look forward to servicing your needs today and into the future. Paul Houle, President Newpoint Technologies, Inc. 3 Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev. 3.2 –01/31/01 Contacting Newpoint Technologies Newpoint Technologies Headquarters Newpoint Technologies, Inc. 13 Red Roof Lane Newpoint Technology Park Salem, NH 03079-2929 USA Figure 1 Newpoint Technologies Headquarters Newpoint Sales Team Newpoint Sales hours are 8:00 a.m. to 6:00 p.m. (EST), Monday through Friday. You can leave messages at any time; you will be contacted by an authorized Newpoint Sales representative. Phone: 1-800-447-4772 (USA) 1-603-898-1110 (International) Fax: 1-603-898-1113 Internet: e-mail: sales@newpointtech.com Newpoint Technologies also has a network of authorized international dealers. Contact the Sales Group for further information. Technical Support Before contacting Technical Support, please check your documentation for assistance. If you can not solve the problem, you can obtain support in several ways. See the Getting Started / Technical Support Guide for further details. 4 Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev. 3.2 –01/31/01 Contents A WELCOME FROM THE PRESIDENT..................................................................3 CONTACTING NEWPOINT TECHNOLOGIES ........................................................4 Newpoint Technologies Headquarters....................................... 4 Newpoint Sales Team ............................................................... 4 Technical Support .................................................................... 4 ABOUT THIS GUIDE.............................................................................................7 Objectives................................................................................ 7 Intended Audien...