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We are confident that our investment in the new production facilities and equipment will enable us to remain at the forefront of cutting technology and to continue to meet our customers’ changing needs. Our new facilities enable us to continually develop new and innovative products for the metal cutting industry. Bahco has confidence and high expectations for the future, happy that our long held ambition to provide top quality cutting solutions for our customers is already a reality. Quality is key to our entire operation. We believe that a key factor in Production and General Purpose cutting is product consistency. To achieve this, we operate within the Snap On QFS quality system or Quality Forward System, which uses the ISO 9001:2000 framework. It includes a continually improving quality management system, which includes a focus on customer requirements and satisfaction. All stages of production from raw material sourcing to finished product are subject to stringent quality checks including computer based monitoring and measuring systems. Bahco Group itself manufactures a wide range of tools used within the building and construction, industrial maintenance and horticultural industries. The turnover amounts to approximately 350 million US$. Sales are channeled mainly through industrial distribution and the hardware trade. ii Key Production Processes Introduction/ Tooth forming High technology milling and grinding processes are used for precision tooth forming enabling sharper and stronger teeth to be produced. Setting Computer controlled measuring devices and camera monitoring systems check every tooth. This information is collated and displayed on a visual monitor which, • Measures against set tolerance • Has automatic shut off • Gives high consistency of set • Provides a report card on every coil • Permanently backs up the Quality record on our computer database. Heat treatment The latest technology heat treatment processes ensure: • High consistency • Easier welding alignment • Reduced handling All completed product is delivered into our highly automated distribution centres. 1 Service Storage and Distribution NDC - New Distribution Concept - is one of our single largest investments in customer service. It comprises two distribution centres in Europe and two in North America. Modern on-line computer processes ensure prompt and reliable deliveries and minimise stock handling for our customers. The NDC system provides continuously updated information to our production units. This allows them to produce the right products quickly and maintain high stock security. At the Sales Units the order is entered on-line with the distribution centre.The distribution centres are responsible for order picking, packing and despatching. The screen informs the picker which product to collect and where it is located. By scanning the bar code the order confirmation is shown on screen. The whole system is paperless up to the final printing of despatch documents. We aim to provide 95% stock availability for all products, but 100% availability for key products. Weld Centres We have strategically positioned our weld centres globally to offer customers in all Industrialised countries a reliable and fast delivery service. Our Weld Centres feature; • High technology welding machines and annealing control • Automatic weld grinding equipment • Quality Laboratory installed at each Welding Centre Research and Development The Research and Development Centre for Bandsaws is a state-of-the art laboratory located in Lidkoping, Sweden. The Centre, which develops and tests metal cutting saws, is staffed by qualified engineers and metallurgists and is equipped with machines and instruments for measuring all parameters that can influence the cutting operation. The Centre is actively involved in joint metal-cutting research projects with a major University to improve and better understand the art of metal cutting. Together with our colleagues around the world we aim to give you, our customer, the highest quality Bandsaw blades when you need them. Customer Support Service BandCalc™, our easy-to-use bandsaw cutting data program offers bandsaw machine operators quick access to accurate information on correct blade usage for cutting different types of materials. The program will help select blades for over 2,500 bandsaw machines giving recommendations to include Band Speed, Feed Rate and Cutting Rate. BandCalc™ will suggest a choice of TPI’s (Teeth Per Inch) and modify the cutting data accordingly to ensure our customer receives the best advice for every application. To focus attention on key Production end users, we have introduced a Bandsaw Specialist Programme in more and more markets around the world. Our Specialists’ training is based around reducing the “Cost per Cut” achieved with the latest high technology Ground tooth and Carbide products, bringing greater efficiency to our customers cutting operation. Services/ 3 Bandsaw Selection Guide ...