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Check the following: • Make sure that the external microphone is properly plugged into the microphone-in jack on the computer. • Make sure that the volume is not muted or set too low. I can't eject the optical drive tray with my computer turned off. The computer needs to be turned on for the optical drive eject button to function. If you need to eject the optical drive tray when the computer is turned off, push a straightened paper clip into the optical drive emergency eject hole. See “Emergency ejection of the optical drive tray” on page 22 for more information. The keyboard does not respond. Try attaching an external USB keyboard to one of your computer's USB ports. If it works, the internal keyboard might have become disconnected. Contact your dealer or an authorized service center. 65 The optical drive cannot read a disc. Check the following: • Make sure that the disc is supported by the drive. If your computer has a CD-ROM drive, it can read CDs but cannot read DVDs. If your computer has a DVD drive, it can read both CDs and DVDs. • When placing a disc in the drive tray, make sure that it is secure on the spindle of the drive tray. • Make sure that the disc is free from scratches or smudges. If the disc is dirty, clean it using a disc cleaning kit. • If the disc is OK, the drive head might be dirty. Clean it using a drive head cleaning kit. The printer does not work. Check the following: • Make sure that the printer is connected to a power outlet and it is turned on. • Check that the cable is properly connected to the appropriate ports on both the computer and the printer. • If you are using a printer connected to your computer's parallel port, restart the computer. Windows needs to find the new hardware and install the necessary drivers. I want to set up my location to use the internal modem. Follow these steps: • Click on Start, and then click on Control Panel. • Double-click on Phone and Modem Options. • In the Dialing Rules tab, begin setting up your location. Refer to Windows Help and Support for more information. When the battery is 95-99% full, it won't charge to 100% capacity. To preserve the life of the battery, the system only lets you charge the battery when its capacity falls below 95%. It is recommended that you run down the battery, and then fully recharge it. English Troubleshooting 66 English Requesting service International Traveler’s Warranty (ITW) Your computer is backed by an International Traveler’s Warranty (ITW) that gives you security and peace of mind when traveling. Our worldwide network of service centers are there to give you a helping hand. An ITW passport comes with your computer. This passport contains all you need to know about the ITW program. A list of available, authorized service centers is in this handy booklet. Read this passport thoroughly. Always have your ITW passport on hand, especially when you travel to receive the benefits from our support centers. Place your proof-ofpurchase in the flap located inside the front cover of the ITW passport. If the country you are traveling in does not have an Acer-authorized ITW service site, you can still get in contact with our offices worldwide. Please consult Before you call Please have the following information available when you call Acer for online service, and please be at your computer when you call. With your support, we can reduce the amount of time a call takes and help solve your problems efficiently. If there are error messages or beeps reported by your computer, write them down as they appear on the screen (or the number and sequence in the case of beeps). You are required to provide the following information: Name:________________________________________ Address:______________________________________ Telephone number:____________________________ Machine and model type:_______________________ Serial number:_________________________________ Date of purchase:______________________________ Appendix A Specifications This appendix lists the general specifications of your computer. 69 Microprocessor • Intel® Pentium® 4 processors 2.80 GHz and above Memory • 256/512 MB of DDR333 SDRAM standard, upgradeable to 2048 MB with dual soDIMM modules • 512 KB flash ROM BIOS Data storage • One 40 GB and above E-IDE hard disk (2.5", 9.5mm, UltraDMA-100) • One internal optical drive Display and video • 15.4” Thin-Film Transistor (TFT) displaying at 1280 x 800 WXGA resolution • Simultaneous LCD and CRT display support • DualView™ support • S-video for output to a television or display device that supports S-video input • “Automatic LCD dim” feature, automatically selecting the best setting for the display in order to conserve power Connectivity • Integrated 10/100 Mbps Fast Ethernet connection • Built-in 56Kbps fax/data modem • IEEE 802.11b/g Wireless LAN (manufacturing option) • Bluetooth (manufacturing option) Audio • Two built-in stereo speakers • MS DirectSound compatible • Audio ports for microphone-in and...