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Document Outline
- HP ProLiant Gen9 Troubleshooting Guide Volume I: Troubleshooting
- Abstract
- Notice
- Contents
- Using this guide
- How to use this guide
- Troubleshooting preparation
- Pre-diagnostic steps
- Important safety information
- Symbols on equipment
- Warnings and cautions
- Electrostatic discharge
- Preventing electrostatic discharge
- Grounding methods to prevent electrostatic discharge
- Symptom information
- Prepare the server for diagnosis
- Performing processor procedures in the troubleshooting process
- Breaking the server down to the minimum hardware configuration
- Common problem resolution
- Loose connections
- Service notifications
- Firmware updates
- Server updates with an HP Trusted Platform Module and BitLocker enabled
- DIMM handling guidelines
- DIMM installation and configuration guidelines
- Component LED definitions
- SAS, SATA, and SSD drive guidelines
- Hot-plug drive LED definitions
- System power LED definitions
- Health status LED bar definitions (blades only)
- Front panel LEDs and buttons
- Power fault LEDs
- Remote troubleshooting
- Remote troubleshooting tools
- Remote access to the VCM
- Using HP iLO for remote troubleshooting of servers and server blades
- Using Onboard Administrator for remote troubleshooting of server blades
- Using the OA CLI
- Diagnostic flowcharts
- Troubleshooting flowcharts
- Using the Diagnostic flowcharts
- Troubleshooting flowchart reference websites
- Start diagnosis flowchart
- Remote diagnosis flowchart
- General diagnosis flowchart
- Power-on problems flowchart
- Server power-on problems flowchart (ML, DL, and SL series)
- Server power-on problems flowchart (XL series)
- Server blade power-on problems flowchart (BL series)
- POST problems flowchart
- Intelligent Provisioning boot problems flowchart
- OS boot problems flowchart
- Fault indications flowchart
- Server fault indications flowchart (non-blade servers)
- Server blade fault indications flowchart
- Troubleshooting flowcharts
- Hardware problems
- Procedures for all ProLiant servers
- Power problems
- Power source problems
- Power supply problems
- Server will not power on
- HP ProLiant Pre-boot Health Summary
- UPS problems
- UPS is not working properly
- Low battery warning is displayed
- One or more LEDs on the UPS is red
- General hardware problems
- Problems with new hardware
- Unknown problem
- Third-party device problems
- Testing the device
- Internal system problems
- CD-ROM and DVD drive problems
- System does not boot from the drive
- Data read from the drive is inconsistent, or drive cannot read data
- Drive is not detected
- Drive problems (hard drives and solid state drives)
- Drives are failed
- Drives are not recognized
- Data is inaccessible
- Server response time is slower than usual
- HP SmartDrive icons or LEDs illuminate errors for the wrong drive or an error message is displayed in POST, HP SSA, or HP SSADUCLI
- Storage problems
- When installing an OS, the OS installation does not recognize the HP Dynamic Smart Array B140i RAID controller drives
- Data failure or disk errors on a server with a 10 SFF drive backplane or a 12 LFF drive backplane
- Data failure or disk errors on a server with a 25 SFF drive backplane
- SD and MicroSD card problems
- System does not boot from the drive
- USB drive key problems
- System does not boot from the drive
- Fan problems
- General fan problems are occurring
- Hot-plug fan problems are occurring
- All fans in an HP BladeSystem c-Class enclosure are operating at a high speed
- HP Trusted Platform Module problems
- HP Trusted Platform Module fails or is not detected
- Memory problems
- General memory problems are occurring
- Server is out of memory
- Memory count error exists
- Server fails to recognize existing memory
- Server fails to recognize new memory
- Processor problems
- Tape drive problems
- Stuck tape issue
- Read/write issue
- Backup issue
- Media issue
- Graphics and video adapter problems
- General graphics and video adapter problems are occurring
- CD-ROM and DVD drive problems
- External device problems
- Video problems
- Screen is blank for more than 60 seconds after you power up the server
- Monitor does not function properly with energy saver features
- Video colors are wrong
- Slow-moving horizontal lines are displayed
- Mouse and keyboard problems
- Cable problems
- Drive errors, retries, timeouts, and unwarranted drive failures when using an older Mini SAS cable
- USB device not recognized, an error message is displayed, or the device does not power on when connected to an SUV cable
- Network controller or FlexibleLOM problems
- Network controller or FlexibleLOM is installed but not working
- Network controller or FlexibleLOM has stopped working
- Network controller or FlexibleLOM stopped working when an expansion board was added
- Problems are occurring with the network interconnect blades
- Controller problems
- HP Dynamic Smart Array B140i drives are not found when RAID mode is disabled
- Data located on drives accessed in RAID mode is not compatible with data accessed from non-RAID mode.
- The Smart Array controller does not show logical drives after moving drives to a new server or JBOD
- Drive roaming
- Expansion board problems
- System requests recovery method during expansion board replacement
- Video problems
- Software problems
- Operating system problems and resolutions
- Operating system problems
- Operating system locks up
- Errors are displayed in the error log
- Problems occur after the installation of a service pack
- Operating system updates
- Restoring to a backed-up version
- When to reconfigure or reload software
- Linux resources
- Operating system problems
- Application software problems
- Software locks up
- Errors occur after a software setting is changed
- Errors occur after the system software is changed
- Errors occur after an application is installed
- ROM problems
- Remote ROM flash problems
- Command-line syntax error
- Access denied on target computer
- Invalid or incorrect command-line parameters
- Network connection fails on remote communication
- Failure occurs during ROM flash
- Target system is not supported
- System requests recovery method during a firmware update
- Updating firmware
- Boot problems
- Server does not boot
- PXE boot guidelines for UEFI servers
- Remote ROM flash problems
- Operating system problems and resolutions
- Software tools and solutions
- Server mode
- Product QuickSpecs
- HP iLO
- Active Health System
- HP RESTful API support for HP iLO
- Integrated Management Log
- HP Insight Remote Support
- HP Insight Remote Support central connect
- HP Insight Online direct connect
- HP Insight Online
- Intelligent Provisioning
- HP Insight Diagnostics
- HP Insight Diagnostics survey functionality
- Erase Utility
- HP Insight Diagnostics
- Scripting Toolkit for Windows and Linux
- HP Service Pack for ProLiant
- HP Smart Update Manager
- HP UEFI System Utilities
- Using HP UEFI System Utilities
- Flexible boot control
- Restoring and customizing configuration settings
- Secure Boot configuration
- Embedded UEFI shell
- Embedded Diagnostics option
- HP RESTful API support for UEFI
- Re-entering the server serial number and product ID
- Utilities and features
- HP Smart Storage Administrator
- ROMPaq utility
- Automatic Server Recovery
- USB support
- External USB functionality
- Redundant ROM support
- Safety and security benefits
- Keeping the system current
- Access to HP Support Materials
- Drivers
- Software and firmware
- Version control
- HP operating systems and virtualization software support for ProLiant servers
- HP Technology Service Portfolio
- Change control and proactive notification
- HP resources for troubleshooting
- Online resources
- HP Support Center website
- HP Enterprise Information Library
- HP Guided Troubleshooting website
- Troubleshooting resources for previous HP ProLiant server models
- Server blade enclosure troubleshooting resources
- Error message resources
- Server documentation
- HP product QuickSpecs
- White papers
- Service notifications, advisories, and notices
- Subscription services
- HP Technology Service Portfolio
- Product information resources
- Additional product information
- Registering the server
- Overview of server features and installation instructions
- Key features, option part numbers
- Server and option specifications, symbols, installation warnings, and notices
- Spare part numbers
- Teardown procedures, part numbers, specifications
- Teardown or removal and replacement procedure videos
- Technical topics
- Product installation resources
- External cabling information
- Power capacity
- Switch settings, LED functions, drive, memory, expansion board and processor installation instructions, and board layouts
- Product configuration resources
- Device driver information
- DDR4 memory configuration
- Operating System Version Support
- Operating system installation and configuration information (for factory-installed operating systems)
- Server configuration information
- Installation and configuration information for the server setup software
- Software installation and configuration of the server
- HP iLO information
- Management of the server
- Installation and configuration information for the server management system
- Fault tolerance, security, care and maintenance, configuration and setup
- Online resources
- Support and other resources
- Contacting HP technical support or an authorized reseller
- Customer self repair
- Server information you need
- Operating system information you need
- Microsoft operating systems
- Linux operating systems
- Oracle Solaris operating systems
- Reports and logs
- Active Health System log overview
- Active Health System download CLI utility
- HP iLO web interface
- HP Intelligent Provisioning
- Download the Active Health System log
- Use HP iLO
- Use HP iLO to download the Active Health System Log for a date range
- Use HP iLO to download the entire Active Health System log
- Use Intelligent Provisioning
- Use the Active Health System download CLI for Windows Operating Systems
- Use the Active Health System download CLI for Linux Distributions
- Use the curl command line tool
- Use HP iLO
- HP SSA diagnostic tasks
- HP Smart Storage Administrator Diagnostic Utility CLI reports
- HPS report
- cfg2html report
- Active Health System log overview
- Acronyms and abbreviations
- Documentation feedback
- Index