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Фрагмент инструкции
Perform a backup or backup synchronisation of selected data onto external media to familiarise yourself with the technology. A backup is of no use if you are unable to recover the data or if the medium is faulty or is no longer available. Why do I need to reinstall my USB device even though I have already done it? . If the device is not operated on the same USB port as the one it was installed in, it automatically receives a new identifier. The operating system then treats it like a new device and tries to reinstall it. . Use the installed driver or connect the device to the port on which it was originally installed. 20. Customer service 20.1. First aid in the case of hardware problems Malfunctions can sometimes have quite trivial causes, but they may also be the result of defective components. We have included a brief troubleshooting guide below which may help to solve any problems. If these tips don’t do the trick, then we’ll be more than pleased to help you out. Just give us a call! 20.2. Find the cause Start by carefully checking all the cable connections. If the indicator lamps are not on, ensure that the PC and all peripheral devices are connected to the power supply. • Check the plug, power cable and all switches in the socket circuit. • Turn off the PC and check all cable connections. If the PC is connected to peripheral devices, check all cable connections. Do not swap around the cables for the various devices, even if they look alike. The polarity of the various cables may be different. Once you have ensured that the device is powered and all connections are intact, then switch the PC back on. 20.3. Faults and possible causes The screen is black. • Check that the PC has not gone into hibernation. Cards in the card reader are assigned a different drive letter after rebooting. • This can happen when the card reader updates its slot during system start up. New IDs may then be assigned which can lead to different drive letters for some cards. No data can be read by the optical drive. • Check whether the disc has been inserted correctly. Mouse does not work. • Check the cable connection. Insufficient hard disk space. • Audio or video recordings require a lot of storage space (up to approx. 1.2 GB/hour) Backup any unnecessary files to CD-Rs, DVDs or other external media, e.g. the MEDIONHDDrive 2Go super speed hard drive. 27 of 32 The PC does not boot. • If all the cable connections are correct, try resetting the PC mains adapter. (optional) Set the power switch on the back of the PC to the 0 position (OFF). Then hold down the main switch on the front for 10 seconds. Wait another 5 seconds and restart the PC. Apps (e.g. the weather app) can not be displayed as live tiles. • Check the date, time zone and time. 20.4. Do you need more help? You’ve checked through the suggestions in the previous section and you’re still having problems with your device? Then call the hotline in the country where you purchased your PC....