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To access the Safety and Comfort Guide: ^ Select Start > All Programs > HP Safety and Comfort Guide. The menu and books are displayed in the language chosen during initial system setup or as specified later in the Windows Regional Settings. If the Regional Settings do not match one of the supported languages, the menu and books are displayed in English. Before You Call for Technical Support If you are having problems with the computer, try the appropriate solutions below to try to isolate the exact problem before calling for technical support. . Run the diagnostics utility. Refer to the Troubleshooting Guide for more information. . Run the Drive Protection System (DPS) Self-Test in Computer Setup. Refer to the Computer Setup (F10) Utility Guide for more information. NOTE: The Drive Protection System (DPS) Self-Test software is available on some models only. . Check the power LED on the front of the computer to see if it is flashing red. The flashing lights are error codes that will help you diagnose the problem. Refer to Interpreting POST Diagnostic Front Panel LEDs and Audible Codes on page 14 in this guide for details. . If the screen is blank, plug the monitor into a different video port on the computer if one is available. Or, change out the monitor with a monitor that you know is functioning properly. . If you are working on a network, plug another computer with a different cable into the network connection. There may be a problem with the network plug or cable. . If you recently added new hardware, remove the hardware and see if the computer functions properly. Quick Setup & Getting Started ENWW . If you recently installed new software, uninstall the software and see if the computer functions properly. . Boot the computer to the Safe Mode to see if it will boot without all of the drivers loaded. When booting the operating system, use “Last Known Configuration.” . Refer to the comprehensive online technical support at support. . Refer to Helpful Hints on page 8 in this guide for more general suggestions. . Refer to the comprehensive Troubleshooting Guide for more detailed information. . Restore the system from the Recovery Disc Set that you created or restore the system to its original factory condition in HP Backup and Recovery Manager. CAUTION: Restoring the system will erase all data on the hard drive. Be sure to back up all data files before running the restore process. To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self-solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's online chat feature. Access HP Instant Support Professional Edition at: Access the Business Support Center (BSC) at for the latest online support information, software and drivers, proactive notification, and worldwide community of peers and HP experts. If it becomes necessary to call for technical assistance, be prepared to do the following to ensure that your service call is handled properly: . Be in front of your computer when you call. . Write down the computer serial number and product ID number, and the monitor serial number before calling. . Spend time troubleshooting the problem with the service technician. . Remove any hardware that was recently added to your system. . Remove any software that was recently installed. . Restore the system from the Recovery Disc Set that you created or restore the system to its original factory condition in HP Backup and Recovery Manager. CAUTION: Restoring the system will erase all data on the hard drive. Be sure to back up all data files before running the restore process. NOTE: For sales information and warranty upgrades (HP Care Pack), call your local authorized service provider or dealer. ENWW Before You Call for Technical Support Helpful Hints If you encounter problems with the computer, monitor, or software, see the following list of general suggestions before taking further action: . Check that the computer and monitor are plugged into a working electrical outlet. . Check to see that the voltage select switch (some models) is set to the appropriate voltage for your region (115V or 230V). . Check to see that the computer is turned on and the green power light is on. . Check to see that the monitor is turned on and the green monitor light is on. . Check the Power LED on the front of the computer to see if it is flashing. The flashing lights are error codes that will help you diagnose the problem. Refer to Interpreting POST Diagnostic Front Panel LEDs and Audible Codes on page 14 in this guide for details. . Turn up the brightness and contrast controls of the monitor if the monitor is dim. . Press and hold any key. If the system beeps, then the keyboard should be operating correctly. . Check all cable connections for loose connections or incorrect connections. . Wake the computer by pressing any key on the k...

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