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Фрагмент инструкции
• Contact your dealer or see “To get support or service” on page 126. Please have your computer with you when you call. Audio Problems If no sound is audible • If your model has a volume control, press the back end of it several times. • Click the speaker icon on the taskbar (if present), and make sure that Mute is not checked and the Volume Control slider is not set to the bottom. Or, if your model has an audio mute button, press it so the indicator light goes off. • When you are operating your computer in MS-DOS mode (for example, when running MS-DOS games), you may find that the sound does not operate properly. Use Windows applications for full use of sound capabilities. If sound does not record • Plug in an external microphone. The computer does not have a built-in microphone. • Check the software controls for recording sound: click Start, All Programs, Accessories, Multimedia (or Entertainment), Sound Recorder. • In Volume Control, click Options, Properties, and make sure the microphone is enabled in the recording controls. • Test the audio with the e-Diagtools diagnostics—see “Testing the Hardware” on page 116. If you hear a loud high-pitched whine (feedback) from the speakers • In the Volume Control, try reducing the Master volume: double-click the speaker icon in the taskbar. • In Volume Control, click Options, Properties, and select the microphone option for the playback settings. Then in Volume Control, make sure the microphone is muted. CD-ROM and DVD Problems If you can’t boot from a CD or DVD in the CD/DVD drive • Make sure the CD or DVD is bootable, such as the QuickRestore System Recovery CD. • Make sure the CD-ROM/DVD drive is selected as the boot device—see “To change the boot device” on page 28. • Restart the computer: click Start, Turn Off Computer, Restart. • Test the DVD drive with the e-Diagtools diagnostics—see “Testing the Hardware” on page 116. If a DVD plays erratically • Dirt or smudges can cause a disc to skip. Clean the disc with a soft cloth. If the disc is badly scratched, it will probably have to be replaced. • If you’re playing the DVD on battery power, try changing the power scheme. See the hint under “To play DVD movies” on page 36. If a DVD movie stops playing in the middle • The DVD may be double-sided. Open the DVD tray, and read the text near the center hole of the disc. If it says Side A, flip the disc over, close the tray, and press the Play button to continue playing the movie. • You may have accidentally paused the DVD movie. Press the Play button to resume. If you get a Region Code error when playing a DVD movie • DVDs can have regional codes embedded in the disc data. These codes prevent DVD movies from being played outside the region of the world in which they are sold. If you get a Region Code error, you are trying to play a DVD intended for a different region. If the computer cannot read a CD or DVD • For a single-sided CD or DVD, make sure the disc is placed in the drive with the label facing up. • Clean the disc. • Wait 5 to 10 seconds after closing the tray to give the computer time to recognize the disc. • Restart the system: remove the disc from the drive, and click Start, Turn Off Computer, Restart. • If you created the CD on a CD-RW-type drive, try using a different media brand. We recommend using Compaq- or HP-approved media. Read and write quality may vary for other media. If a DVD movie doesn’t fill the screen • Each side of a double-sided DVD has a different format (standard or widescreen). In widescreen format, black bands appear at the top and bottom of the screen. To view the standard format, flip the disc over and play the other side. If a DVD doesn’t play with two displays • If you’re using the Extended Desktop (dual displays), move the player window to the display selected as primary. If you’re not using Extended Desktop and both displays are active, press Fn+F5 to switch to one display. If the computer can’t find Wordpad.exe after inserting a CD • The system is trying to open a .doc file in WordPad, but cannot find the Wordpad.exe program file. Type C:\Program Files\Accessories in the error message box. Display Problems If the computer is on, but the screen is blank • Move the mouse or tap the touch pad. This will wake the display if it is in Display-off mode. • Press Fn+F5 in case the internal display was disabled. (Do this three times to return to the state you started from.) • If the computer is cold, allow it to warm up. If the screen is difficult to read • Try setting the display resolution to its default setting of 1024.768 or higher, depending on your model: click Start, Control Panel, Appearance and Themes, Display. • Try adjusting the size of the desktop icons and labels—see “To adjust the display” on page 33. If an external display does not work • Check the connections. • Press Fn+F5 in case the external monitor was disabled. (Do this three times to return to the state you started from.) • The external monitor may not be detected. I...
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