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Note: Refer to your operating system's documentation for more information on reformatting and partitioning your storage device. 39 LaCie User Manual Windows Users Technical Note on volumes larger than 2TB: Windows XP 32-bit - This version of Windows will not recognize volumes larger than 2TB; Windows XP x64, Vista and 7 - All of these versions of Windows can recognize volumes greater than 2TB. However, disks must be converted to the GPT file system before partitions greater than 2TB can be created. To do this, go to Windows Disk Management and right-click on the disk. Select Convert to GPT. You may now create partitions greater than 2TB. 1. Make sure the storage device is connected to and mounted on the computer. 2. Right-click on Computer and choose Manage. From the Manage window select Disk Management. 3. From the list of storage devices in the middle of the Disk Management window, locate your LaCie device. 4. By default, a partition is already created on the device with LaCie software utilities. Follow your operating system instructions to reset the existing partition. 5. To create a new partition, select New Simple Volume. Follow the on-screen instructions when the New Simple Volume Wizard appears. Mac Users 1. Make sure the storage device is connected to and mounted on the computer. 2. Select Utilities from the Go menu in the Finder menu bar. 3. In the Utilities folder, double-click Disk Utility. Disk Utility will display the message Select a disk, volume, or image. All connected storage devices, partitions, or disk images will be displayed in this column. Storage devices in this column may have multiple listings. The top name is the name of the physical device's manufacturer, and includes the formatted capacity. 4. Select the storage device in the left-hand column. 5. Click the Erase tab. 6. Choose a format from the drop-down window. See About File System Formats for more information on choosing a file format. 7. Give the volume a name. 8. Click Erase… and confirm your selection in the popup window. LaCie User Manual 40 GETTING HELP If you are having problems with your LaCie product, consult the table below for a list of available resources. Order Source Description Location 1 Quick Install Guide Concise steps to follow for getting your product up and running Printed and included in the product box, or download PDF from the product page 2 Support Pages Includes interactive troubleshooting topics for most common problems select your product, then click the “Troubleshooting” tab 3 User Manual Includes common troubleshooting topics See Troubleshooting Topics 4 LaCie Lounge Technical Support forum A free forum, moderated by LaCie, for customers to seek advice 5 Customer Support Create an account on lacie.com, register your product, and fill out a support ticket Create an account here: Note: LaCie is dedicated to providing high quality products that enrich the lives of our customers. To help LaCie offer the best customer support, we encourage you to create an account and register your product at logout&rtn=mystuff. You can give us important feedback as well as receive updated information on your LaCie device. 41 LaCie User Manual TROUBLESHOOTING TOPICS Note: Interactive troubleshooting, a highly effective way to resolve problems with your product, is available from Select your product, then click the “Troubleshooting” tab. All Users Problem: My file transfers are too slow. Q: Are there other USB devices connected to the same port or hub? A: Disconnect any other USB devices and see if the performance increases. Q: Is the storage device connected to a USB 2.0 port on your computer or a USB 2.0 external hub? A: If your storage device is connected to a USB 2.0 port and/or a USB 2.0 hub, this is normal. A SuperSpeed USB 3.0 device can only operate at USB 3.0 performance levels when it is connected directly to a USB 3.0 port and/or USB 3.0 hub. Otherwise, the USB 3.0 device will operate at the slower USB transfer rates. Consider buying a USB 3.0 PCI Express Card (for desktop computers) or an ExpressCard 34 (for laptops) to allow your computer to achieve faster USB 3.0 transfer speeds. Visit for information. Q: Is the storage device connected to a SuperSpeed USB 3.0 port on your computer? A: Check to see that the SuperSpeed USB 3.0 drivers for both your host bus adapter and device have been installed correctly. If in doubt, uninstall the drivers and reinstall them. Q: Does your computer or operating system support SuperSpeed USB 3.0? A: Please refer to the product packaging or consult the product support web page at to check the minimum system requirements. Q: Is your computer's internal hard drive limiting transfer speeds? A: A low-performance internal hard drive...

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