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Page Coby Electronics Corporation WINDOWS MEDIA PLAYER WINDOWS MEDIA PLAYER You can use Windows Media Player 10 (WMP10) and a USB-MTP connection to manage your music media library with Microsoft Windows XP or newer. Please see the Coby MP3 Player Quick Start Guide for some simple tips to get started. For more information and support regarding music transfer and synchronization with Windows Media Player (WMP), please see the help section included with WMP (click Help > Synchronizing Content to Devices). Page FIRMWARE UPGRADES FIRMWARE UPGRADES From time to time, COBY may release firmware upgrades to improve the performance of your player or to add additional features. Please check the COBY website periodically at to see if new firmware has been released for your player. If you are experiencing abnormal behavior with your player, you may choose to restore (format) your player before updating its firmware. Do not interrupt the firmware upgrade process— doing so could damage your player and render it inoperable. See the documentation that is included with the firmware upgrade file for detailed instructions. 1. Connect your player to the computer. 2. Download the latest firmware for your player from Save this file to the computer. 3. Double-click the downloaded file (you may need a file compression utility installed on your computer). In the window that appears, double-click the file “factory4.exe” to start the upgrade utility. 4. Follow the on-screen instructions to start the upgrade process. 5. When the upgrade is complete, disconnect your player from the computer. 4. Turn on your player to complete the firmware upgrade process. Page Coby Electronics Corporation ABOUT MP3/WMA MUSIC FILES ABOUT MP3/WMA MUSIC FILES For more information about digital MP3 and WMA files, please visit our website at Page TROUBLESHOOTING TROUBLESHOOTING If you have a problem with this device, please read the troubleshooting guide below and check our website at for Frequently Asked Questions (FAQs) and firmware updates. If these resources do not resolve the problem, please contact Technical Support. COBY Electronics Technical Support Address: 56-65 Rust St. Maspeth, NY 11378 Hours: Monday to Friday, 8:00 AM–11:00 PM EST Saturday to Sunday, 8:00 AM–11:00 PM EST Phone: 718-416-3197 or 800-681-2629 Email: techsupport@cobyusa.com Web: The player does not turn on. • Ensure that the battery retains a charge. Try replacing the battery with a new one. • Try resetting your player (remove and replace the battery). • Ensure that the Hold switch is disengaged. The buttons do not work. • Ensure that the battery retains a charge. Try replacing the battery with a new one. • Ensure that the Hold switch is disengaged. Page 0 Coby Electronics Corporation TROUBLESHOOTING TROUBLESHOOTING I cannot transfer files to the player. • Ensure that your computer is running a supported operating system. • If you are running Microsoft Windows 98 SE, ensure that the USB driver has been properly installed. • If using the supplied USB extension cable, ensure that it is securely attached to the player and the PC, or try using another USB cable. • If you have connected the player through a USB hub, try connecting the player directly to your computer. • Ensure that the player’s memory capacity is not full. • Ensure that the Hold switch is disengaged. There is no sound during playback. • Check the volume level. • Ensure that the headphones are attached securely to the player. The sound quality of the music is poor. • Try playing the file on your computer. If the sound quality is still poor, try downloading the file again or re-encoding the file yourself. • Ensure that the bit rate of the file is not too low. The higher the bit rate of the file, the better it will sound. The minimum recommended bitrate is 128kbps for MP3s and 96kbps for WMAs. • Try lowering the volume of the player. Page 1 TROUBLESHOOTING TROUBLESHOOTING • Ensure that the headphones are attached securely to the player. The player will not play my music file. • Ensure that the file is in a compatible format. • The file may be copy-protected and you no longer have authorization to play this file. If you feel this is in error, please contact the service from which you downloaded the file. The LCD characters are corrupted or something is wrong with the display. • Ensure that the correct menu language has been set. • Try resetting your player (remove and replace the battery). The player has malfunctioned. • Try resetting your player (remove and replace the battery). • Try updating the player’s firmware. Please refer to the Firmware Upgrades section of this manual for detailed instructions. Page Coby Electronics Corporation SPECIFICATIONS SPECIFICATIONS Display Type High-Contrast LCD with Backlight Memory 256MB Integrated Flash Memory Audio Format Support MP3, WMA Removable Memory SD/...