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White dots appear on the image. Light from the flash has reflected off dust particles or insects in the air. This is particularly noticeable when shooting using the wide angle or when you increase the aperture value in the aperture-priority AE mode. ..This is a phenomenon that occurs with digital cameras and does not constitute a malfunction. Troubleshooting Eyes appear red. Light reflecting back from eyes can make them appear red when the flash is used in dark areas. ..Use the (red-eye reduction) mode (Basic Guide p. 9). For this mode to be effective, the subject must be looking right at the red- eye reduction lamp. Try asking them to look directly at the lamp. ..Even better results can be obtained by increasing the lighting in indoor settings or approaching closer to the subject. The shutter will not activate for approximately 1 second after the red-eye reduction lamp fires in order to improve the effect. Continuous shooting slows down. The memory card’s ..To enhance the continuous performance has dropped. shooting performance, you are recommended to format the memory card in the camera after you save all its images to your computer (p. 21). Recording images to memory card takes a long time. Memory card was formatted in another device. ..Use a memory card formatted in your camera (p. 21). Lens will not retract. Memory card slot cover or ..First close the memory card slot battery cover was opened cover or battery cover and then with power on. turn the power off (Basic Guide p. 1). Shooting Movies The recording time may not display properly or filming may stop unexpectedly. The following types of memory cards are used. -Slow recording cards. -Cards formatted on a different camera or a computer. -Cards which have had images recorded and erased repeatedly. ..Although the recording time may not display properly during shooting, the movie will be recorded correctly on the memory card. Recording time will display properly if you format the memory card in this camera (excluding slow recording memory cards) (p. 21). “!” displays frequently in the LCD monitor. If free space in the camera’s built-in memory becomes too scarce, the “!” symbol will display on the LCD monitor in red and the camera will automatically cease filming shortly thereafter. ..Try the following procedures. -Reformat the memory card before filming (p. 21) -Lower the resolution or frame rate (p. 30) -Use a high-speed memory card (SDC-512MSH, etc.) Zoom does not operate. Zoom lever was pressed while shooting in movie mode. ..Operate the zoom before shooting in movie mode (Basic Guide p. 8). Note the digital zoom is available while shooting, but only in Standard movie mode. Troubleshooting Playback Cannot play back. You attempted to play back images shot with another camera or images edited with a computer. ..Computer images that cannot be played back will play back if they are added to the camera using the supplied software program ZoomBrowser EX or ImageBrowser. See ZoomBrowser EX/ ImageBrowser Software User Guide (PDF). File name was changed with ..Set the file name or location on the a computer or file location file format/structure of the camera. was changed. (Refer to the Software Starter Guide for details). Movies cannot be edited. Some movies shot with another camera cannot be edited. Movies do not play back correctly. Movies recorded with high resolutions and frame rates may momentarily stop playing if played on slow reading memory cards. You may experience frame dropping and audio breakup when playing back a movie on a computer with insufficient system resources. Movies recorded at the (Fast Frame Rate) setting and with the video signal set to the PAL format, may play back with a frame rate lower than the recorded one when output to a TV or video. You can play every frame by using the slow motion playback. ..To check the images at the original frame rate, you are recommended to play the movie back on the camera’s LCD monitor or on a computer. Reading images from memory card is slow. Memory card was formatted in another device. ..Use a memory card formatted in your camera (p. 21). Battery Batteries consumed quickly. Batteries are not the right type. Battery capacity drops due to low ambient temperatures. ..Use only unused AA-size alkaline batteries or Canon AA-size NiMH batteries (Basic Guide p. 1). ..If shooting in a cold location, warm the batteries such as by placing them in your pocket before using them. Battery terminals are dirty. ..Wipe the terminals well with a dry cloth before use. • Reload the batteries several times. If using Canon AA-size NiMH batteries As the batteries have not been used for over a year, their recharging capacity has decreased. Battery life has been exceeded. ..Their charging performance should return to normal after fully recharging and fully depleting them over several times. ..Replace all 4 batteries with new ones. TV monitor output Image not showing on TV monitor. Incorrect video system setting. Shooting in...