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Make a copy or print a report to check your machine’s printing ability. Received images are distorted. • Noise on the telephone line may cause distortion. Have the other party try sending the document again. • The print head may be dirty. See Print head on page 92. • Make a copy or print a report on your fax machine. If the copy or report is also distorted, your fax machine may need service. Trouble11.shooting 97 Problems and Solutions Problems and Solutions • Make sure the operation panel and the printer compartment cover under the operation panel are completely closed (press down on both sides of each). (To close the printer compartment cover, grasp the top of the operation panel and pull to open it, and then press down on both sides of the printer compartment cover.) The quality of copies is poor and/or black spots appear. • Any dirt or material on the scanning glass will cause spots to appear on copies and transmitted faxes. Clean the scanning glass as explained on page 94. Reception/copying is interrupted. • If reception or copying takes place continuously for a long time, the print head may overheat. Turn off the power and let it cool down. Answering machine connection Problem Solution The answering machine • Make sure your fax machine's reception mode is set connection does not to A.M. operate properly. • Make sure your fax machine's TEL. LINE jack is connected to the wall jack. Make sure your fax machine's TEL. SET jack is connected to your answering machine's telephone line jack (not the answering machine's extension phone jack). • Make sure your answering machine's outgoing message is under 10 seconds. • Make sure that the Quiet Detect Time setting is set to three or four seconds (see page 67). • Make sure that the Distinctive Ring function is set to OFF SETTING (see page 73). • If you have checked all of the above and the hookup still doesn't operate properly, call the Customer Assistance Center. Problems and Solutions Problems and Solutions Problem Solution Information cannot be • Make sure the fax is plugged in and the imaging film programmed in the fax. and paper have been loaded. (Programming is not possible if the imaging film and printing paper have not been loaded.) See Loading the Imaging Film and Loading Printing Paper in Chapter 1. Nothing appears in the • Make sure the power cord is properly plugged into a display. power outlet. • Connect another electrical appliance to the outlet to see if it has power. The machine does not respond when you press any of its keys. • If a beep sound is not made when you press the keys, unplug the power cord and then plug it in again several seconds later. Automatic document feeding does not work for transmission or copying. • Check the size and weight of the document (see Transmittable Documents on page 37). Voice calls taken on an • The fax may interrupt during a voice call if the extension phone are reception mode is set to A.M. To prevent interruption interrupted by the fax. on a tone dial extension phone, press any three keys on the extension phone after answering. (Note: Do not enter the code to activate fax reception.) No reception occurs when • Make sure you have not run out of paper. polling is attempted. • Make sure the transmitting machine is set to answer automatically. • If the transmitting machine has polling security, make sure that your fax number has been entered both in your machine and in the transmitting machine. Trouble11.shooting 99 Messages and Signals Messages and Signals Note: If you have turned on the Caller ID function, see Caller ID in Chapter 8 for display messages related to Caller ID. CHECK PAPER SIZE The paper size setting is incorrect. Change the paper size setting as explained on page 18. COVER OPEN The print compartment cover (under the operation panel) is open. Open the operation panel (grasp the top and pull toward you), and then press down firmly on both sides of the print compartment cover to close it. DOCUMENT JAMMED The original document is jammed. See the following section, Clearing Paper Jams. FAX RX IN MEMORY A fax has been received in memory because the imaging film needs replacement, you have run out of printing paper, or the paper is jammed. The fax will print out automatically when the problem is fixed. FILM END The imaging film may need replacement. Check the film and replace if necessary. FUNCTION MODE The FUNCTION key has been pressed. HOLD The HOLD/SEARCH key has been pressed to put the other party on hold during a phone conversation. Press the HOLD/SEARCH again to take the other party off hold. LCR DOWNLOADING The fax machine has called OpenLCR and is receiving carrier rate data. This message only appears if you have registered with OpenLCR. DOWNLOAD ERROR The fax machine was unable to download rate data from OpenLCR. Try downloading the data manually as explained in Downloading (receiving) the rate data manually on page 29. LINE ERROR Transmission or reception was not successful. Press the STOP key to...