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Click on “Do not install a driver. (Windows will not prompt you again)” and click “OK”. You see the “Update Device Driver Wizard” or “Add New Hardware Wizard” message on your PC screen (although you have already installed the drivers in Windows 95 or 98). Follow the instructions from the installer, then click “Next”. Click “Finish” when it appears on the screen. “Unable to write to LPT1” or “LPT1 already in use” Error Message appears. 1.Make sure the DCP is on (plugged into the AC outlet) and that it is connected directly to the computer using the bundled IEEE-1284 bi-directional parallel cable. The cable must not go through another peripheral device (such as a Zip“DCP is Busy” or “DCP Connect Failure” Error Drive, External CD-ROM Drive, or Switch box). Message appears. 2.Make sure the DCP is not displaying an error message on the LCD Display. 3.Make sure no other device drivers, which also communicate through the parallel port, are running automatically when you boot up the computer (such as, drivers for Zip Drives, External CD-ROM Drive, etc.). Suggested areas to check: (Load=, Run=command lines in the win.ini file or the Statup Group) 4.Check with you computer manufacturer to confirm that the computer’s parallel port settings in the BIOS are set to support a bi-directional machine, i.e. (Parallel Port Mode – ECP) “DCP Connect Failure” If the DCP is not connected to your PC and you have loaded the Brother software, the PC will show “DCP Connect Failure” each time you restart Windows®. You can ignore this message or you can turn it off by deselecting the AutoLoad PopUp check box in the Brother Control Center. (See How to Turn Off AutoLoad, page 9-2.) 14 - 7 TROUBLESHOOTING AND ROUTINE MAINTENANCE DIFFICULTY SUGGESTIONS DOS Setup Printing Difficulties I cannot print from my Check that the DOS application software interface settings application software. match those of your printer. For example, if you are using a parallel printer cable, you would probably set your DOS software printer port to LPT1. Check for an error message on the LCD. The DCP prints, but it prints This is an indication that your application printer emulation incorrect information. setting and the DCP’s printer emulation do not match. Sometimes it prints a couple Check your application software to make sure you selected of characters and then ejects the correct printer driver. The DCP emulates HP LaserJet IIP. the pages. Try setting the DCP to HP emulation in Remote Printer Console and then select the HP LaserJet IIP printer in your application software. The DCP prints part of my document but does not print the last page (The LCD shows REMAINED DATA). This is a common problem with database software and spreadsheet software when they are not correctly set up. The data has been sent to the printer but the printer did not receive the Page Eject command. Press Reset to eject the page. Then ask your software supplier how to add a Page Eject (or Form Feed) command to the end of your print job. How can I change the user settings or default settings on the DCP? Use the Remote Printer Console (RPC) program. Paper Handling Difficulties The DCP does not load paper. Check to see if the CHECK PAPER or PAPER JAM The LCD shows CHECK message appears on the LCD. If it is empty, load a new stack PAPER or PAPER JAM. of paper into the paper cassette. If there is paper in the paper cassette, make sure it is straight. If the paper is curled, you should straighten it. Sometimes it is helpful to remove the paper, turn the stack over and put it back into the paper cassette. Reduce the amount of paper in the paper cassette, then try again. Check the manual feed mode is not selected in the printer driver. The DCP does not feed paper from the manual feed slot. Reinsert the paper firmly, load one sheet at a time. Make sure that manual feed mode is selected in the printer driver. How can I load envelopes? You can load envelopes from the manual feed slot. Your application software must be set up to print the envelope size you are using. This is usually done in the Page Setup or Document Setup menu of your software. Refer to your software application manual. What paper can I use? You can use plain paper, envelopes, transparencies and labels that are made for laser machines. (For information on paper you can use, see Acceptable Paper, page 2-5.) How can I clear paper jams? See Paper Jam, page 14-4. TROUBLESHOOTING AND ROUTINE MAINTENANCE 14 - 8 14 - 9 T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E Print Quality Difficulties Printed pages are curled. Thin Paper (17lb-18.4lb) can cause this problem. Make sure you select the Paper Type that suits the paper in your multipurpose sheet feeder. (See Paper Type, page 5-6 and 5-10 and Media Type, page 8-4.) Printed pages are smeared. Rough surfaces or thick media can cause “smeared pages” —OR—“the toner to smear.” Make sure you select the Paper Type that suits the paper in your multi-purpose sheet feeder. ...