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Connect the unit to a line that does not have these services. •The extension telephone on the same line is off the hook. Hang up the extension telephone and try again. 102 For Fax Advantage Assistance, Call 1-800-435-7329. Operations Fax - sending (cont.) Problem i Cause & Remedy The other party complains that dirty patterns or black lines appear on their received document. •The glass or rollers are dirty. Clean them (p. 111). I cannot make an international fax call. • Use the overseas transmission mode (p. 73). •Add two pauses at the end of the telephone number (p. 43) or dial manually. Fax - receiving Problem Cause & Remedy 1 cannot receive document. •The telephone line cord is connected to the EXT.L1 ONLY jack on the unit. Connect to the L1/L2 or L2 jack (p. 25, 26). 1 cannot receive document automatically. •The receive mode is set to the TEL mode. Set to the FAX ONLY. •The time taken to answer a call is too long. Decrease the number of rings (p. 81, 91). The display shows “CONNECTING.....” but faxes are not received. •The incoming call is not a fax. Change the receive mode to the TEL mode. The recording image is faint. •The sender transmitted a faint document. Ask them to transmit a clearer copy of the document. •The thermal head is dirty. Clean it (p. 111). The printing quality is poor. • Some paper has instructions recommending which side to print on. Try turning the paper over. We recommend smooth paper such as Hammermill® Jet Print for clearer printing. A blank sheet is ejected after the received document is printed out. •The receiving reduction rate is not programmed correctly. Program the proper rate (p. 92). Receive mode Problem Cause & Remedy I cannot select the desired receive mode. For LINE 1: • If you want to set the FAX ONLY or TEL7FAX mode: —Select the desired mode using feature #77 (p. 90), and —Press (AUTO ANSWER) to turn on the AUTO ANSWER light. mtmwm FAXON CZD Ö-----ON • If you want to set the TEL mode: —Press [AUTO ANSWER] to turn off the AUTO ANSWER liqht. mmmsi a OFF For LINE 2: •Select either TEL or FAX ONLY mode using feature #77 (p. 80). For Fax Advantage Assistance, Call 1-800-435-7329. 103 Operations Copying | Problem Cause & Remedy The unit does not make a copy. •You cannot make a copy during programming. Make the copy after programming or stop the programming. A dirty pattern or a black line appears on the copied document. •The glass or rollers are dirty. Clean them (p. 111). The copied image is distorted. •The thermal head is dirty. Clean it (p. 111 ). The printing quality is poor. •Some paper has instructions recommending which side to print on. Try turning the paper over. We recommend smooth paper such as Hammermill® Jet Print for clearer printing. The printing is faint. Original Copy •You may have used paper with a cotton and/or fiber content that is over 20%, such as letterhead or resume paper. We recommend smooth paper such as Hammermill® Jet Print for clearer printing. ABC ABC Using an answering machine Problem Cause & Remedy ] 1 cannot receive document automatically. •Your greeting message on the answering machine is too long. Shorten the message (up to 10 seconds). •The answering machine rings too many times. Set to 1 or 2 rings. •The silent detection feature is deactivated. Activate this feature (p. 93). 1 cannot receive voice messages. •Check if the answering machine is turned on and connected to the unit property (p. 82). • Set the number of rings on the answering machine to 1 or 2. 1 cannot retrieve recorded voice messages on the answering machine from a remote location. •The remote access code on your answering machine is the same as your fax activation code. Set a different number for each code. •You did not program your remote access code in your fax machine correctly. Program the same code that is programmed on the answering machine (p. 84). The greeting message on your answering machine is interrupted halfway and the caller cannot leave a voice message. •The greeting message has a silent pause longer than 4 seconds. Re-record the greeting message. 1 pressed the remote access code to access the answering machine remotely, but the line was disconnected. •The code may include “#” which is used for certain features provided by the telephone company. Change the code on the answering machine to another number which does not include “#” (p. 84). Callers complain that their voice message is interrupted halfway and they cannot leave a message. •Advise the caller not to pause for over 4 seconds while recording their voice message. 104 For Fax Advantage Assistance, Call 1 -800-435-7329. Operations Using an answering machine (cont.) | Problem Cause & Remedy | Callers complain that they cannot send a document. •Your answering machine ran out of recording tape. Rewind the tape to record messages. •You set the answering machine to only give a greeting message. When I answer a call with the extension telephone, t...