The other party complains they only hear a fax tone and cannot talk. L FAX ONLY mode is set. Tell the other party the number is only used for faxes. L Change the receiving mode to TEL mode (page 33), TEL/FAX mode (page 34) or TAM/FAX mode (page 35). {REDIAL} or {PAUSE} on the base unit does not function properly. L If this button is pressed during dialling, a pause will be inserted. If pressed immediately after a dial tone is obtained, the last number dialled will be redialled. The receiving mode does not function properly. L The Distinctive Ring is set (feature #31 on page 37). 11. Help Problem Cause & Solution During programming, I L All or part of the number is the same as another code or ID. Change the cannot enter the code or ID number: number. – remote operation ID (code): page 43, or feature #11 on page 46. – fax activation code: feature #41 on page 48. – auto disconnection code: feature #49 on page 49. The ink film runs out quickly. L Even if there are only a few sentences, every page that comes out of the machine is considered a full page. L Turn OFF the following features: – sending report: feature #04 on page 45. – journal report: feature #22 on page 46. – Caller ID list: feature #26 on page 47. The base unit beeps. L The memory reception alert of feature #44 is ON (page 48), and the unit has a document in memory. Press {STOP} to stop the beeps, then see the displayed message instructions to solve the problem. The speakerphone is not working. L Use the speakerphone in a quiet room. L If you have difficulty hearing the other party, adjust the volume. I cannot page a cordless handset or base unit. L The cordless handset is too far from the base unit. The unit does not display the caller’s name and/or telephone number. L You need to subscribe to a Caller ID service. L Other telephone equipment may be interfering with your phone. Disconnect it and try again. L Other electrical appliances connected to the same outlet may be interfering with the Caller ID information. L Telephone line noise may be affecting the Caller ID information. L The caller requested not to send his/her information (page 23). L Depending on the service of the local telephone company, caller information may not be displayed on the cordless handset in TEL/FAX mode. In this case, change the TEL/FAX ring setting to 1 (feature #78 on page 50). L If a call is being transferred to you, the caller information will not be displayed. The display exits the Caller ID List while viewing caller information. L Do not pause for over 1 minute on the cordless handset or 3 minutes on the base unit while viewing. 11.3.3 Cordless handset Problem Cause & Solution The cordless handset does not work. L Make sure that the battery is installed correctly (page 13) and fully charge it (page 15). L Clean the charge contacts and charge again (page 15). L Turn the cordless handset power OFF, then ON (page 15). L Check that the power cord is connected properly. L The cordless handset has not been registered to the base unit. Register the cordless handset (page 55). The cordless handset display is blank. L The cordless handset is not turned ON. Turn the power ON (page 15). The cordless handset will not turn ON. L Make sure that the batteries are installed correctly (page 13). L Fully charge the batteries (page 15). L Clean the charge contacts and charge again (page 15). 11. Help Problem Cause & Solution I have changed the cordless handset display language to a language I cannot read. L Change the cordless handset display language (page 54). w is flashing. L The cordless handset is not registered to the base unit. Register it (page 55). L The cordless handset is too far from the base unit. Move closer. L The power cord is not connected. Check the connections. L You are using the cordless handset or base unit in an area with high electrical interference. Place the cordless handset and base unit away from interference sources, such as antennas and mobile phones. The cordless handset does not ring. L The ringer volume is turned OFF. Adjust it (page 16). The batteries should be charging but the battery icon does not change. L Clean the charge contacts and charge again (page 15). A busy tone is heard when {C} is pressed. L The cordless handset is too far from the base unit. Move closer and try again. L The base unit or another cordless handset is on an outside call. Wait for the other user to complete the call. Static, sound cuts in/out, fades. Interference from other electrical units. L Place the cordless handset and the base unit away from other electrical appliances. L Move closer to the base unit. Noise is heard during a call. L You are using the cordless handset or base unit in an area with high electrical interference. Place the cordless handset and base unit away from interference sources, such as antennas and mobile phones. The cordless handset stops working while being used. L Disconnect the power cord and turn OFF the cordless handset to reset the unit. Conn...