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Avoid cleaning in a circular motion, but rather from the inner side outward. NOTE: High-speed drives spin the disc at a high rotational speed. If a disc has printing on only half of the disc, or if there is a slight imbalance in the disc, the imbalance is greatly magnified by the high speed, causing the drive to vibrate or produce a fan-like noise. These effects are inherent in the high-speed technology and do not indicate a problem with the drive. . TROUBLESHOOTING – SD-R6372 Problem Solution Disc tray cannot be opened • • Check that there is power to drive. Use Emergency Eject instructions to open tray. Drive is not recognized by system • • • Is the drive connected properly? Are all cables plugged in properly (e.g. Power Cable, Interface Cable and Audio Cables). Is the software driver loaded? On a step-by-step (F8) Boot of the system is the DVD Rewriteable drive recognized? (BIOS / DOS reports "device driver not found" or "no valid drivers selected."). If not, Contact Technical Support. Has the DVD Rewriteable drive software driver been corrupted by a virus. Run a Virus Scan program and repair if possible. Contact Technical Support if the Virus renders the DVD Rewriteable drive software drivers not useable. Drive is not recognized by system during Boot process, but is recognized by the Operating System (i.e. XP, Win2000, Win98, Win NT, etc.) • • Is the DVD Rewriteable drive software driver loaded? On a step-by-step (F8) Boot of the system is the DVD Rewriteable drive recognized? (BIOS / DOS reports "device driver not found" or "no valid DVD drivers selected."). If not, Contact Technical Support. Has the Windows DVD Rewriteable drive software driver program been corrupted by a virus. Run a Virus Scan program and repair if possible. Contact Technical Support if the Virus renders the software drivers not useable. BUSY Indicator LED flashes slowly • • The disc may be dirty Clean it with a soft damp cloth. Avoid cleaning the disc using a circular motion. The disc should be wiped in a radial direction. That is, from the inner side outward. The laser lens may have become cloudy or blocked by particulate matter. Please contact Technical Support. BUSY Indicator LED is constantly ON • Possible Hardware Problem. Please contact Technical Support. DVD-ROM can not play a DVD in the drive or certain types of CD media (i.e. CD-plus, etc.) • • • • Is the DVD Rewriteable drive driver loaded Is the DVD disc the correct format for the type of system that you are using? (i.e. on a PC an ISO9660 IBM compatible PC format as opposed to Apple/Mac HFS disc or UNIX disc formats which will not function). Do you have the correct software applications program/drivers installed to run a DVD disc? Has the Windows DVD Rewriteable drive software driver program been corrupted by a virus. Run a Virus Scan program and repair if possible. Contact Technical Support if the Virus renders the software drivers not useable. SPECIFICATIONS –SD-R6372 General Interface: ATAPI Applicable Write Format DVD-R Disc at once, Incremental write DVD-RW Disc at once, Incremental write, Restricted overwrite DVD+R Sequential Write DVD+RW Sequential Write, Random Write CD-R/-RW Disc at once, Track at once, Session at once, Packet write Applicable Write disc DVD-R DVD-R (Ver 2.0 for General) DVD-RW DVD-RW (Ver1.1) DVD+R DVD+R (4.7GB Basic Format Spec, Ver 1.11) DVD+RW DVD+RW (4.7GB Basic Format Spec, Ver 1.2) CD-R/-RW CD-DA, CD+(E)G, CD-MIDI, CD-ROM, CD-ROM XA, CD-I, MIXED MODE CD, CD-I Bridge (Photo-CD, Video-CD), Multi-session CD (Photo- CD, CD-Extra, Portfolio) Applicable Read Formats: DVD DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R (Ver. 1, Ver 2.1), DVD-RW (Ver. 1.0, Ver. 1.1), DVD+R, DVD+RW, DVD-RAM (Ver. 2.1) CD CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD-ROM XA, CD-I, CD-I Bridge (Photo-CD, Video-CD), Multi-session (Photo CD, CD-Extra, CD-R, CD-RW, Portfolio), CD-RW, CD-R Note: All DVD/CD formats, except CD-Red Book (audio), require additional application specific software and/or hardware. The drive is capable of reading these data formats. However, in order to run applications that use these formats, you must first have the required software and/or hardware. Data Disc Capacities DVD-ROM 4.377GB (DVD-5) 7.959GB (DVD-9) 8.754GB (DVD-10) 15.917GB (DVD-18) DVD-R (Ver 1) 3.679GB DVD-R (Ver 2.1) 4.377GB DVD-RW (Ver.1.1) 4.377GB DVD+R 4.377GB DVD+RW 4.377GB DVD-RAM (Ver 2.1) 4.377GB CD 656.5MB (mode 1) 748.8MB (mode 2) Performance Rotational Speed DVD-ROM (single layer) 4,670rpm (3.3 - 8X CAV) DVD-ROM (dual layer) 3,792rpm (2.5 - 6X CAV) DVD-R (Ver. 1.0) 2,560rpm (1.7 - 4X CAV) DVD-R (Ver. 2.1) 2,224rpm (1.7 - 4X CAV) DVD-RW (Ver 1.1) 2,224rpm (1.7 - 4X CAV) DVD+R 2,224rpm (1.7 - 4X CAV) DVD+RW 2,224rpm (1.7 - 4X CAV) DVD-RAM (Ver 2.1) 1,400 - 3,300rpm (2X ZCLV) DVD-R (Ver 2.1) (Write) 1,140 - 2,780rpm (2X CLV) 2,300 - 3,980rpm (2X/4X ZCLV) DVD-RW (Ver 1.1) (Write) 570 - 1,390rpm (1X CLV) 1,140 - 2,780rpm (2X CLV) DVD+R (Write) 2,300 - 3,980rpm (2X/4X ZCLV) 1,...