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Test Water Feed Product Hardness Iron Hydrogen Sulfide Chlorine TDS Other Comments: Bypass Valve Bypass in Service or Bypass? Condition of bypass valve Operation OK? Control Valve Condition of Eductor (Sulfur-Cleer™) Condition of Solution Valve (Sulfur-Cleer™) Condition of Seal Pack and Brine Piston Condition of Solenoid Valve Condition of Motor: Condition of Flow Control Condition of Switches: Condition of Check Valve Condition of Compressor Output PSI Control settings Before After Check / reset time of day Check time of regeneration Compressor setting “On Time” in seconds Compressor setting “Off Time” in minutes Backwash minutes Chemical Draw/Slow Rinse (Sulfur-Cleer™) minutes Fast Rinse minutes Cycle control Test Cycle OK? Backwash Chemical draw Slow rinse Fast rinse Media Tank Freeboard inches: Media Condition Complaint Problem Cause Solution Iron bleed- through or staining. A. Inadequate backwash of filter 1. Plugged drain line flow control 1. Call your Culligan dealer for service. 2. Insufficient water supply from well. 2. Check for minimum specified flow and pressure requirements of filter system. 3. Plugged media tank inlet diffuser or pick-up tube. 3. Call your Culligan dealer for service. 4. Media bed fouled. 4. Call your Culligan dealer for service. B. Fails to regenerate 1. Interrupted electrical service. 1. Assure continuous electrical supply (check plug, breaker, fuses, etc.). 2. Faulty circuit board. 2. Replace circuit board. 3. Faulty drive motor. 3. Replace drive motor. 4. Circuit board set incorrectly. 4. Reset circuit board. C. Water contaminant levels are greater than limits established by Culligan. 1. It is not uncommon for local water conditions to change. 1. Call your Culligan dealer for service. D. Inadequate aeration 1. Loss of air through inlet check valve. 1. Call your Culligan dealer for service. 2. Loss of air through air leak. 2. Call your Culligan dealer for service. 3. Faulty aeration pump. a. Electrical failure a. Assure permanent electrical service (check plug, breaker, fuses, terminal block on control valve, etc.). b. Pneumatic failure b. Call your Culligan dealer for service. c. Damp environment c. Call your Culligan dealer for service. 4. Air loss through high demand. 4. Call your Culligan dealer for service. E. Exceeding recommended filter system flow rate. 1. Service flow rate demand is higher than filter system design flow rate. 1. Call your Culligan dealer for service. F. Regeneration during service flow demand. 1. Time of day set incorrectly. 1. Call your Culligan dealer for service. G. Raw water bleeding through filter. 1. Internal control valve leak. 1. Call your Culligan dealer for service. Troubleshooting Guide Troubleshooting Guide (cont.) Complaint Problem Cause Solution Water leaking A. Dirt lodged under 1. Pressure has exceeded 1. Call your Culligan dealer from relief seat of valve. rating on relief valve and for service. valve. caused valve to open B. Faulty or defective 1. Call your Culligan dealer relief valve for service. Water is A. This can be 1. Water supply has been 1. This natural phenomenon effervescent expected when water naturally aerated under well will typically dissipate to the is aerated under system pressure. As water is atmosphere in a matter of pressure. released to the atmosphere, seconds. If preferred, water air molecules separate from can be drawn and stored the water molecules. in an open container prior to use (i.e. fill a pitcher and store in the refrigerator for cool, fresh drinking water). Loss of pressure A. See complaint #1, problem A & B Air spurting at A. Inlet check valve 1. Improper installation 1. Call your Culligan dealer outside or non-not sealing. location. for service. filtered water 2. Foreign material preventing 2. Call your Culligan dealer fixtures. check valve. for service. 3. Worn or faulty check valve. 3. Call your Culligan dealer for service. Air spurting A. Reduced pressure 1. Service flow demand is 1. Repair or replace well from filtered in distribution system. greater than water supply pump system. water fixtures. available from well pump system. 2. Water flow is restricted by 2. Call your Culligan dealer supply piping and/or water for service. treatment equipment. Loss of media A. New filter 1. New filter media is shipped 1. Clean drain line flow through drain backwashed during in a dry condition and must control, control valve body, line. first 24 hours after soak for 24 hours to become seals, spacers and piston installation. fully saturated before a assemblies backwash cycle. B. Air passing 1. Excess air accumulated 1. Call your Culligan dealer through filter during in media tank from aeration for service. backwash. pump. 2. Excess air accumulated in 2a. Repair well pump filter system from water supply system. or well pump. 2b. If the cause was due to temporary loss of water main pressure; the problem will most likely correct itself with the return of continuous pressure. Excessive A. Howling or 1. Inadequat...