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reconnect after several minutes. Messages Symptom Problems and solutions [A new software version is • See [Network Update] (page 47) to update the system to a newer software available. Please go to the version. “Setup” section of the menu and select “Network Update” to perform the update.] appears on the TV screen. Additional Information “PROTECTOR” and “PUSH PWR” appear alternately in the front panel display. Press "/1 to turn off the system, and check the following items after “STANDBY” disappears. • Are the + and – speaker cords short-circuited? • Are you using only the specified speakers? • Is anything blocking the ventilation holes of the system? • After checking the above items and fixing any problems, turn on the system. If the cause of the problem cannot be found even after checking all the above items, consult your nearest Sony dealer. “LOCKED” appears in the front • Set the child lock function to off (page 40). panel display. “DEMO LOCK” appears in the • Contact your nearest Sony dealer or local authorized Sony service facility. front panel display. “Exxxx” appears in the front • Contact your nearest Sony dealer or local authorized Sony service facility and panel display. give the error code. appears without any • Contact your nearest Sony dealer or local authorized Sony service facility. messages on the entire TV screen. 55US Picture Picture Problems and solutions There is no picture. • Check the output method on your system (page 15). There is no picture when you • The unit is connected to an input device that is not HDCP (High-bandwidth make an HDMI cable Digital Content Protection) compliant (“HDMI” on the front panel does not connection. light up) (page 15). 3D images from the HDMI (IN • Depending on the TV or video component, 3D images may not appear. 1) or HDMI (IN 2) jack do not appear on the TV screen. No picture appears when the • Press and hold N and VOLUME – on the unit for more than 5 seconds to reset video output resolution selected the video output resolution to the lowest resolution. in [Output Video Format] is incorrect. The dark area of the picture is too • Set [Picture Quality Mode] to [Standard] (default) (page 32). dark/the bright area is too bright or unnatural. The picture is not output correctly. • Check the [Output Video Format] settings in [Screen Settings] (page 48). • If the analog and digital signals are output at the same time, set [BD/DVDROM 1080/24p Output] in [Screen Settings] to [Off] (page 48). • For BD-ROMs, check the [BD/DVD-ROM 1080/24p Output] settings in [Screen Settings] (page 48). Picture noise appears. • Clean the disc. • If the picture output from your system goes through your VCR to get to your TV, the copy-protection signal applied to some BD/DVD programs could affect picture quality. If you still experience problems even when you connect your unit directly to your TV, try connecting your unit to the other input jacks. An image is not displayed on the • Check the setting of [TV Type] in [Screen Settings](page 48). entire TV screen. • The aspect ratio on the disc is fixed. Color irregularity occurs on the • If the speakers are used with a CRT-based TV or projector, install the speakers TV screen. at least 1.0 ft (0.3 meters) from the TV set. • If the color irregularity persists, turn off the TV set once, then turn it on after 15 to 30 minutes. • Make sure that no magnetic object (magnetic latch on a TV stand, health care device, toy, etc.) is placed near the speakers. There is no picture after playing • Select the input on your TV for this system. a video/photo file on the iPod/ iPhone. (U.S. and Canada models only.) 56US Sound Sound Problems and solutions There is no sound. • The speaker cord is not connected securely. • Check the speaker settings (page 39). The Super Audio CD sound of a • HDMI (IN 1) and HDMI (IN 2) does not accept an audio format that contains component that is connected to copy protection. Connect the analog audio output of the component to the the HDMI (IN 1) or HDMI (IN AUDIO (AUDIO IN L/R) jacks of the unit. 2) jack is not output. There is no sound from the TV • Set [Control for HDMI] in [HDMI Settings] of [System Settings] to [On] via the HDMI (OUT) jack when (page 51). Also, set [Audio Return Channel] in [HDMI Settings] of [System using the Audio Return Channel Settings] to [Auto] (page 51). function. • Make sure that your TV is compatible with the Audio Return Channel function. • Make sure that an HDMI cable is connected to a jack on your TV that is compatible with the Audio Return Channel function. The system does not output sound correctly when connected to a set-top box. • Set [Audio Return Channel] in [HDMI Settings] of [System Settings] to [Off] (page 51). Severe hum or noise is heard. • Move your TV away from the audio components. • Clean the disc. The sound loses stereo effect when you play a CD. • Select stereo sound by pressing AUDIO (page 34). The sound comes from the center speaker only. • Depending on the disc, the...